Premium Hospitality & Suites Manager

Kent, WA - USA

Monthly Salary: $ 25 - 30

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Premium Hospitality & Suites Manager

Department: Food & Beverage

Reports to: Director & Assistant Directory of Food & Beverage

Supervises: Catering and Concessions associates

FLSA Status: Non-Exempt

Pay Rate: Hourly $25 to $30 DOE Event- Driven

SUMMARY:

The Premium Food & Beverage Operations Manager supports the Director and Assistant Director of Food & Beverage in leading all premium hospitality and event-based food and beverage operations within a 6000-seat arena. This role oversees luxury suites catering and premium bar service while ensuring exceptional guest experiences operational excellence and compliance with food safety and alcohol service standards.

This is a hands-on leadership role ideal for hospitality professionals with experience in arena stadium catering or high-volume event environments who thrive in fast-paced guest-focused operations.

KEY RESPONSIBILITIES:

Premium Service Operations

Oversee all suite and catering operations including event setup service execution and post-event breakdown.
Serve as the primary on-site point of contact for suite guests and catering clients ensuring a seamless and elevated experience.
Conduct pre-event walkthroughs and post-event evaluations with staff and vendors to ensure operational readiness and continuous improvement.

Staff Leadership & Development

Supervise schedule and direct hourly team members including suite attendants catering servers bartenders and support staff.
Train coach and mentor staff on service standards food safety compliance and venue cleanliness expectations.
Monitor staff performance and provide timely feedback coaching and corrective guidance as needed.

Food & Beverage Operations & Compliance

Partner with culinary concessions and operations teams to ensure seamless service execution.
Manage inventory controls catering equipment alcohol distribution and supply organization.
Ensure compliance with health department regulations ServSafe standards alcohol laws and venue policies.

Guest Experience & Client Relations

Build and maintain strong relationships with suite holders VIP guests and catering clients.
Anticipate guest needs and proactively resolve issues with a solutions-focused approach.
Partner with sales and event teams to deliver customized and memorable premium experiences.

QUALIFICATIONS:

Minimum of 2 years of food and beverage management experience preferably in sports entertainment catering or hospitality environments.
Proven leadership experience with staff supervision training and shift management.
Strong communication organizational and customer service skills.
Ability to work nights weekends and holidays based on event schedules.
Working knowledge of food safety sanitation and alcohol service regulations.
Ability to lift up to 40 pounds and stand or walk for extended periods.
ServSafe and TIPS/Alcohol certification required or willingness to obtain.

KEY COMPETENCIES

Food & Beverage Leadership
Premium Guest Experience
Event Operations Management
Team Development & Accountability
Problem Solving & Conflict Resolution
Time Management & Multitasking
Attention to Detail

BENEFITS:

401(k) eligibility after 1000 hours worked within a 365-day period
Holiday shifts paid at time and one-half
Sick leave accrued at 1 hour per 30 hours worked
Medical Dental and Vision insurance available after 1560 hours worked within a 365-day period

TO APPLY:

Applications can be found at ( Anderson HRBP

accesso ShoWare Center

625 W. James St.

Kent WA 98032

Fax:

Email: SMG

Applicants that need reasonable accommodations to complete the application process may contact- .

ASM Global/SMG/Savor/accesso ShoWare Center is an Equal Opportunity/Affirmative Action employer and encourages Women Minorities Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.

Required Experience:

Manager

Job Title: Premium Hospitality & Suites ManagerDepartment: Food & Beverage Reports to: Director & Assistant Directory of Food & BeverageSupervises: Catering and Concessions associatesFLSA Status: Non-Exempt Pay Rate: Hourly $25 to $30 DOE Event- DrivenSUMMARY:The Premium Food & Beverage Operations...