Chargeback & Disputes Team Lead Remote

Founded in 2018 and headquartered in The Netherlands GTE Brands is building the worlds most efficient direct-to-consumer infrastructure. By 2026 we aim to operate 50 online stores and reach $500M in revenue.

Why Work With Us

Hard Work That Matters Everyone gives their best and pushes boundaries.

Freedom Responsibility Work when where and how you wantbut own your results.

Constant Improvement Learn evolve and get 1% better every day.

Positivity & Collaboration Tackle challenges with energy and optimism.

Honesty & Transparency Straight talk builds trust.

Excellence & Creativity High standards and bold ideas drive our work.

Your Role

We are looking for an experienced Disputes Team Lead to manage and optimize our dispute and chargeback operations across multiple payment platforms. You will lead a high-performing team analyze trends implement efficient workflows and ensure operational excellence. You will play a critical role in reducing financial loss maintaining healthy payment operations and proactively identifying trends in disputes and chargebacks.

This role is ideal for candidates who enjoy solving complex challenges mentoring team members and creating processes that reduce financial risk while supporting business growth.

Who Were Looking For

• Strong analytical skills with the ability to work confidently with numbers metrics and financial data.

• Proven experience in dispute management chargebacks payment operations or related risk functions.

• Ability to monitor dispute escalations root causes and recurring patterns to implement corrective action plans.

• Experience building or optimizing SOPs workflows and operational processes.

• Deep understanding of dispute and chargeback rules timelines and evidentiary standards.

• Proven ability to lead and manage a high-performing operations team.

• Experience managing high-volume dispute environments is preferred.

• Excellent communication decision-making and problem-solving skills.

Couple of the notes about the role

• This role is an Independent Contractor position offering flexibility autonomy and the opportunity to manage your own schedule while making a meaningful impact on our operations.

• Full-time commitment: 8 hours per day 40 hours per week

• Flexible remote work environment with tools to support productivity.

• We require everybody in the team to use Hubstaff ( to track hours worked.

Compensation

We pay on an hourly basis were open to reviewing rates based on experience and expertise. This role may have performance incentives.

If you are excited about shaping dispute operations mentoring a team and contributing to the growth of a fast-scaling e-commerce company we encourage you to apply today. We look forward to seeing how your skills and experience align with our mission!