Disputes Team Lead (PayPal focused) Remote

Founded in 2018 and headquartered in The Netherlands GTE Brands is on a mission to build the most efficient global direct-to-consumer infrastructure and become the worlds largest e-commerce companypowered by a collective of successful scalable brands. By 2027 were aiming to achieve $500 million in revenue and operate over 50 thriving online stores worldwide.

With a team of 160 top-tier remote e-commerce professionals across the globe we blend local brand experiences with cross-border logistics ensuring every customer feels connectedno matter where they are.

At our core we value hard work freedom with responsibility constant improvement and a mindset of positivity. We believe in building a high-performance remote-first culture where honesty excellence and creativity drive everything we dobecause the future of work is global and were building it together.

The Upsides of Working with Us

Hard Work That Matters

Were surrounded by people who care deeply and give their best. We dont settle for averagewe show up push boundaries and aim high. That shared drive creates momentum and meaning in everything we do.

Freedom with Responsibility

You have the freedom to choose how when and where you workbut freedom only thrives when its paired with ownership. We trust you to manage your time meet your commitments and take responsibility for your impact.

Constant Improvement

Growth is part of our DNA. We believe in learning evolving and getting 1% better every day. Whether its a new skill a fresh mindset or sharper executionstagnation isnt in our vocabulary.

Positivity by Default

We approach people problems and communication with a positive mindset. That means giving the benefit of the doubt staying constructive and keeping energy higheven when challenges arise.

Honesty & Transparency

We believe the fastest way to move forward is through clear honest communication. No politics. No guessing games. Just straight talk that builds trust and strengthens our team.

Excellence Is the Baseline

We hold ourselves and each other to a high standardnot out of pressure but out of pride. We care too much about what were building to accept good enough. Excellence is the expectation.

Creativity Welcome Here

We encourage bold ideas fast testing and open collaboration. Failure doesnt scare uscomfort does. Thats why creativity is valued as a core ingredient in everything from product to process.

Your Role

We are looking for an experienced Disputes Team Lead to manage and optimize our dispute and chargeback operations across multiple payment platforms. You will lead a high-performing team analyze trends implement efficient workflows and ensure operational excellence. You will play a critical role in reducing financial loss maintaining healthy payment operations and proactively identifying trends in disputes and chargebacks.

This role is ideal for candidates who enjoy solving complex challenges mentoring team members and creating processes that reduce financial risk while supporting business growth.

Who Were Looking For

• Strong analytical skills with the ability to work confidently with numbers metrics and financial data.

• Proven experience in dispute management chargebacks payment operations or related risk functions.

• Ability to monitor dispute escalations root causes and recurring patterns to implement corrective action plans.

• Experience building or optimizing SOPs workflows and operational processes.

• Deep understanding of dispute and chargeback rules timelines and evidentiary standards.

• Proven ability to lead and manage a high-performing operations team.

• Experience managing high-volume dispute environments is preferred.

• Excellent communication decision-making and problem-solving skills.

Couple of the notes about the role

• This role is an Independent Contractor position offering flexibility autonomy and the opportunity to manage your own schedule while making a meaningful impact on our operations.

• Full-time commitment: 8 hours per day 40 hours per week

• Flexible remote work environment with tools to support productivity.

• We require everybody in the team to use Hubstaff ( to track hours worked.

Compensation

We pay on an hourly basis were open to reviewing rates based on experience and expertise. This role may have performance incentives.

If you are excited about shaping dispute operations mentoring a team and contributing to the growth of a fast-scaling e-commerce company we encourage you to apply today. We look forward to seeing how your skills and experience align with our mission!