About the Company:
Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just our trucksset us apart in a crowded industry. We believe in investing in both our employees and our clients fostering an environment rooted in respect urgency clear communication and appreciation. At Roadway we dont just move boxes we move lives and we do it with a commitment to making the experience remarkable for everyone involved.
The Long-Distance Dispatcher is responsible for coordinating and overseeing multi-state moving operations across the United States. This role balances customer service driver leadership safety compliance and workforce optimization to ensure efficient on-time moves in a fast-paced environment.
Responsibilities
Coordinate and schedule long-distance moving crews to maximize workforce efficiency and job coverage.
Communicate daily with drivers foremen and helpers to provide direction support and issue resolution.
Monitor job progress timelines and restrictions to ensure operational efficiency and compliance.
Prepare and manage all required documentation including bills of lading and contracts.
Maintain accurate progress reports and operational records for all long-distance moves.
Make safety-conscious decisions and document incidents in accordance with company policy.
Optimize workforce assignments based on skills availability and company rules.
Coach support and retain high-performing drivers through consistent leadership and feedback.
Collaborate with internal departments to resolve issues and improve operations and retention.
Balance the needs of customers drivers and the business to deliver excellent service outcomes.
Requirements
Minimum 2 years of experience in the moving or transportation industry is preferred.
Minimum 2 years of long-distance planning and dispatching is desirable.
Proven experience leading and managing teams.
Working knowledge of federal and multi-state DOT regulations and moving laws.
Strong customer service communication and problem-solving skills.
Ability to perform in a high-volume fast-paced time-critical environment.
Strong organizational analytical and computer skills.
Self-starter able to work with minimal supervision and adapt quickly to change.
Flexibility to work extended hours including Saturdays as business needs require.
Bilingual English/Spanish preferred.
Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just our trucksset us apart in a crowded industry. We believe in investing in both our empl ... View more