Onboarding Manager (fmd)

We previously co-founded and scaled Viafintech (Barzahlen) to more than 100 employees building one of Germanys leading FinTech companies with operations across 17 markets in Europe and the 2021 Viafintech was acquired by the NYSE-listed Paysafe Group in a three-digit million-euro transaction.

Finperks is our next venture.

Founded in summer 2025 Finperks is building a unified infrastructure for prepaid products including gift cards (e.g. Apple Amazon Google) airtime and eCash accessible through a single API. Our goal is to simplify a fragmented prepaid value chain and enable businesses to integrate and distribute prepaid products more efficiently.

Within the first months we have onboarded 700 brands and already build a solid customer bas. The prepaid market is substantial with annual volumes of approximately 600bn today expected to grow significantly to 1.800bn by 2028.

By reducing the number of intermediaries and connecting brands more directly with clients Finperks aims to improve efficiency and global reach. While prepaid products are currently concentrated in developed markets we see long-term potential for broader global adoption including emerging markets.

We are a highly growing company with a current team of 8 people based in Berlin-Charlottenburg combining experienced team members from our previous company with new hires. We value ownership collaboration and a pragmatic low-ego working style.

Join us early and help build a sustainable global prepaid infrastructure.

Tasks

As Onboarding Manager you report directly to the COO and are responsible for the end-to-end onboarding of all suppliers and clients (customers). You ensure that onboarding processes are executed accurately efficiently and in a scalable manner acting as the central interface between customers suppliers and internal teams. Key task include:

End-to-End Supplier & Customer Onboarding

• Own and manage the full onboarding lifecycle for suppliers and clients from initial setup to go-live
• Coordinate onboarding requirements documentation and approvals
• Ensure onboarding is completed in line with internal standards timelines and regulatory requirements

Supplier & Customer Management

• Act as the primary point of contact for suppliers and clients during onboarding
• Manage day-to-day communication and resolve onboarding-related questions
• Ensure a professional transparent and consistent onboarding experience

Data & Systems Management

• Own the collection validation and maintenance of customer and supplier data
• Manage supplier- and client-specific data within the Finperks database and internal systems
• Ensure data accuracy completeness and proper documentation

Process & Administration

• Handle onboarding-related administrative tasks for customers and suppliers
• Maintain clear onboarding records documentation and audit trails
• Support continuous improvement and standardization of onboarding processes

Cross-Functional Collaboration

• Work closely with COO operations finance product and compliance teams to ensure smooth onboarding
• Coordinate handovers from onboarding to ongoing operations
• Identify bottlenecks and proactively suggest process improvemen

Requirements

Must-haves:

• Proven ability to own and manage end-to-end processes coordinating multiple stakeholders
• Strong organizational skills with high attention to detail and data accuracy
• Experience handling and maintaining customer and supplier data across internal systems
• Clear professional written and verbal communication skills with external partners
• Ability to manage multiple onboarding cases in parallel and prioritize effectively
• Comfortable working with structured processes and documentation
• Ability to collaborate closely with operations finance compliance and product teams
• Good English skills (German is plus)

Nice-to-haves:

• Relevant professional experience in onboarding operations client onboarding or customer operations (e.g. Bank Onboarding Client Operations Account Management Operations Manager)
• Experience in a FinTech banking payments or regulated environment
• Exposure to KYC / KYB / AML onboarding processes
• Familiarity with CRM onboarding or workflow tools
• Experience working with APIs technical integrations or product teams
• Experience onboarding both customers and suppliers / partners
• Understanding of basic data protection and compliance requirements
• Previous experience in a fast-growing startup or scale-up

Benefits

• Work with experienced founders who have successfully built and exited FinTech companies providing a stable setup and clear direction.
• Own well-defined operations processes with clean interfaces
• Work directly with the COO and gain insight into how strong operations support the wider business.
• Be part of a pragmatic low-ego team that values accuracy reliability and clean execution**.**

Office Policy: Hybrid. We dont have clear rules but generally expect 80% attendance in the office for this role. Not because of control or distrust but because of building a team culture.