Customer Account Rep

Simi Valley, CA - USA

Hourly Salary: $ 35 - 38

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

$35.00-38.00/hour
1st Shift
Contract

Position Summary:
The Senior Customer Account Representatives will manage a variety of customer accounts to deliver world-class service and support by directly overseeing score cards immediately responding to inquiries and joining with the planning team to accurately forecast demand. By utilizing the High-Performance System the Senior Customer Account Representative will serve as the primary interface for a variety of customers responsible for ensuring the most efficient and positive relationship with customers while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.

Responsibilities:

The Senior Customer Account Representative will oversee different customer accounts particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.
Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes which may include orders of significant value.
Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.
Responsible for the contract review process working closely with Commercial colleagues internally.
Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.
Support the production of the monthly and annual forecasts based on historical sales and customer trends supporting forecasting and planning.
Receive review and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.
Works closely with all internal functions including Trade Compliance Finance etc. to ensure everything is placed to enable us to deliver to the customer.
Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.
Be aware of legislation requirements and keep up to date with internal training on such topics.
Track and reconcile internal and external customer score cards which includes verification of the metrics by which we are judged.
Collaborate directly and attend meetings with the Finance function including shared service teams to manage and reduce accounts receivables accountable for resolving disputes that affect cash collection.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitor and actively manage customer portals to ensure prices quantities lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e. Finance Commercial and Operations).
Utilize business systems including CRM portal management and workflow tools to expedite the process of receiving reviewing responding and booking orders.
Resolve customer complaints which may include warranty delivery or quantity disputes and in the most beneficial manner.

Qualifications:

Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e. FAR DFARS DEFCONS etc.).
Ability to understand and follow specific instructions and procedures.
Ability to gather data to compile information and prepare reports.
Strong verbal and written communication skills.
Presentation skills.
Ability to influence stakeholders.
Excellent customer service orientation.
Track record of building and maintaining customer/client relationships.
Well-organized detail-oriented and ability to multi-task.
Ability to work independently and prioritize duties with minimal supervision in order to meet deadlines.
Strong prioritization skills.
Ability to visualize and plan objectives and goals strategically.
Conflict management skills.
Decision making skills.

Education:

High School Diploma/Equivalent and work experience that will allow successful performance of job expectations.

Years Experience:

4-6 years of experience in customer account management or similar.
Customer service Microsoft Office Suite SAP Robot Morning/Demand Line.

$35.00-38.00/hour1st ShiftContractPosition Summary:The Senior Customer Account Representatives will manage a variety of customer accounts to deliver world-class service and support by directly overseeing score cards immediately responding to inquiries and joining with the planning team to accurately...

The Senior Customer Account Representative will oversee different customer accounts particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.
Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes which may include orders of significant value.
Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.
Responsible for the contract review process working closely with Commercial colleagues internally.
Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.
Support the production of the monthly and annual forecasts based on historical sales and customer trends supporting forecasting and planning.
Receive review and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.
Works closely with all internal functions including Trade Compliance Finance etc. to ensure everything is placed to enable us to deliver to the customer.
Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.
Be aware of legislation requirements and keep up to date with internal training on such topics.
Track and reconcile internal and external customer score cards which includes verification of the metrics by which we are judged.
Collaborate directly and attend meetings with the Finance function including shared service teams to manage and reduce accounts receivables accountable for resolving disputes that affect cash collection.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitor and actively manage customer portals to ensure prices quantities lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e. Finance Commercial and Operations).
Utilize business systems including CRM portal management and workflow tools to expedite the process of receiving reviewing responding and booking orders.
Resolve customer complaints which may include warranty delivery or quantity disputes and in the most beneficial manner.

Qualifications:

Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e. FAR DFARS DEFCONS etc.).
Ability to understand and follow specific instructions and procedures.
Ability to gather data to compile information and prepare reports.
Strong verbal and written communication skills.
Presentation skills.
Ability to influence stakeholders.
Excellent customer service orientation.
Track record of building and maintaining customer/client relationships.
Well-organized detail-oriented and ability to multi-task.
Ability to work independently and prioritize duties with minimal supervision in order to meet deadlines.
Strong prioritization skills.
Ability to visualize and plan objectives and goals strategically.
Conflict management skills.
Decision making skills.