Field Ops Technician
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Job Location:
Scranton, PA - USA
Hourly Salary:
$ 20 - 24
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: As a Field Ops Technician at Empire Access you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing maintaining and repairing telephone internet and fiber optic services. This role requires a combination of technical expertise problem-solving skills and excellent customer service.
Key Responsibilities:
Installation: Install and set up telephone internet and fiber optic services at customer locations.
Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
Troubleshooting: Diagnose and resolve technical issues related to connectivity ensuring minimal downtime for customers.
Repair: Conduct repairs on faulty equipment cables and connections to restore services promptly.
Customer Service: Interact with customers professionally addressing inquiries providing technical support and ensuring overall customer satisfaction.
Documentation: Maintain accurate records of installations repairs and maintenance activities.
Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.
Requirements:
Technical Expertise: Proficiency in installing and troubleshooting telephone internet and fiber optic systems.
Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
Physical Stamina: Ability to work in physically demanding environments climb poles or ladders and lift heavy equipment.
Team Player: Collaborative mindset to work effectively with other technicians and support teams.
Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
Driving License: Valid drivers license with a clean driving record. Must be willing to travel as needed to meet customer needs.
AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
Education and Experience:
1-3 years of experience in telecommunications or technology related field.
Technical certification or associate degree preferred.
Experience in customer service support role
Working Conditions: Work requires mostly outside cable work both aerial and buried copper and fiber. Most tasks are outdoors and at customer locations.
Pay Range: $20.00 - $24.00 per hour depending on experience.
Key Responsibilities:
Installation: Install and set up telephone internet and fiber optic services at customer locations.
Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
Troubleshooting: Diagnose and resolve technical issues related to connectivity ensuring minimal downtime for customers.
Repair: Conduct repairs on faulty equipment cables and connections to restore services promptly.
Customer Service: Interact with customers professionally addressing inquiries providing technical support and ensuring overall customer satisfaction.
Documentation: Maintain accurate records of installations repairs and maintenance activities.
Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.
Requirements:
Technical Expertise: Proficiency in installing and troubleshooting telephone internet and fiber optic systems.
Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
Physical Stamina: Ability to work in physically demanding environments climb poles or ladders and lift heavy equipment.
Team Player: Collaborative mindset to work effectively with other technicians and support teams.
Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
Driving License: Valid drivers license with a clean driving record. Must be willing to travel as needed to meet customer needs.
AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
Education and Experience:
1-3 years of experience in telecommunications or technology related field.
Technical certification or associate degree preferred.
Experience in customer service support role
Working Conditions: Work requires mostly outside cable work both aerial and buried copper and fiber. Most tasks are outdoors and at customer locations.
Pay Range: $20.00 - $24.00 per hour depending on experience.
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Empire Fiber Internet delivers lightning-fast fiber internet, phone & TV. Reliable, local, high-speed solutions for your home or business.
