IT Support Specialist I- On-Site

JOB SUMMARY

The IT Support Specialists role is to ensure proper system operations and perform computer technical support services for all IT equipment.

HOURLY RATE: $20.00

HOW YOU WILL CREATE THE EXTRAORDINARY

• Respond to help desk requests via phone email or other channels; escalate unresolved issues in a timely and effective manner.
• Deliver first-level technical support across hardware and software platforms including issue diagnosis documentation and resolution.
• Documents all pertinent end user identification information including name department contact information and nature of problem or issue
• Records tracks and documents the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken
• Applies diagnostic utilities to aid in troubleshooting
• Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution
• Performs hands-on fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications
• Performs preventative maintenance including checking and cleaning of workstations printers and peripherals
• Exemplify our core values family style service our mission and vision
• Exemplify our DEI (diversity equity inclusion) culture
• Performs other job-related duties as assigned

WHAT YOU WILL NEED

• Associate degree in Computer Science or equivalent technical experience.
• 23 years experience in IT support with demonstrated ability to troubleshoot across multiple platforms.
• Strong proficiency with personal computing hardware/software and restoration techniques.
• Excellent verbal and written communication skills.
• Proven ability to perform under pressure in high-paced environments.
• Familiarity with daily logs instructions memos and company procedures.
• Experience with maintaining technical asset inventories.

ADDITIONAL REQUIREMENTS

• Ability to lift up to 50 lbs. and carry up to 25 lbs.
• Comfortable working in environments with noise bright lighting and dust.
• Frequent physical tasks include twisting stooping bending kneeling reaching overhead and climbing.
• Must be responsive to tactile auditory visual and speech-based cues.
• Must be able to freely access and navigate all areas of the property including casino floor

• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.