IT Support Specialist I- On-Site

The IT Support Specialists role is to ensure proper system operations and perform computer technical support services for all IT equipment.

HOURLY RATE: $20.00

• Respond to help desk requests via phone email or other channels; escalate unresolved issues in a timely and effective manner.
• Deliver first-level technical support across hardware and software platforms including issue diagnosis documentation and resolution.
• Documents all pertinent end user identification information including name department contact information and nature of problem or issue
• Records tracks and documents the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken
• Applies diagnostic utilities to aid in troubleshooting
• Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution
• Performs hands-on fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications
• Performs preventative maintenance including checking and cleaning of workstations printers and peripherals
• Exemplify our core values family style service our mission and vision
• Exemplify our DEI (diversity equity inclusion) culture
• Performs other job-related duties as assigned

• Associate degree in Computer Science or equivalent technical experience.
• 23 years experience in IT support with demonstrated ability to troubleshoot across multiple platforms.
• Strong proficiency with personal computing hardware/software and restoration techniques.
• Excellent verbal and written communication skills.
• Proven ability to perform under pressure in high-paced environments.
• Familiarity with daily logs instructions memos and company procedures.
• Experience with maintaining technical asset inventories.

ADDITIONAL REQUIREMENTS

• Ability to lift up to 50 lbs. and carry up to 25 lbs.
• Comfortable working in environments with noise bright lighting and dust.
• Frequent physical tasks include twisting stooping bending kneeling reaching overhead and climbing.
• Must be responsive to tactile auditory visual and speech-based cues.
• Must be able to freely access and navigate all areas of the property including casino floor
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.