Front Desk Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and professional Receptionist / Front Desk Agent to join our team in Baghdad Iraq. As the first point of contact for our guests you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our establishment.
- Warmly greet and efficiently check-in guests providing a positive first impression of our property
- Respond promptly and courteously to guest inquiries and requests ensuring their needs are met
- Handle account settlements accurately and professionally
- Take initiative to personalize guest experiences going above and beyond to exceed expectations
- Promote hotel facilities and services identifying opportunities to enhance guest stays through up-selling
- Maintain an organized and tidy reception area ensuring all necessary materials are readily available
- Collaborate with other departments to address guest concerns and ensure seamless service delivery
- Stay informed about local events attractions and cultural customs to assist guests with inquiries
- Manage reservations handle phone calls and process guest correspondence efficiently
- Ensure compliance with all company policies and procedures while maintaining a high level of customer service
Qualifications :
- Proven experience as a Receptionist or Front Desk Agent in the hospitality industry
- Strong customer service orientation with a friendly and professional demeanor
- Excellent communication skills both verbal and written
- Proficiency in hotel management software and computer systems
- Ability to multi-task and remain calm under pressure
- Strong problem-solving skills and attention to detail
- Knowledge of the local area attractions and cultural customs in Baghdad
- Flexibility to work various shifts including evenings weekends and holidays
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
