Solutions Engineer EMEA

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Our Culture

Quantum Metrics number one objective is happy people diverse and inclusive culture. Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company we understand the importance of building an engaged diverse and fun place to work. We hold regular company-wide events seasonal challenges and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent to overcoming the barriers faced as Black Hispanic Asian American and Native Hawaiian/Pacific Islander LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. Youll not only work with some of the worlds most recognized brands but build lasting relationships.

At Quantum Metric we value all types of experience and education and dont expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity.

About the Role

As a Solutions Engineer at Quantum Metric you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QMs industry leading CXM solutions. During the sales cycle you will lead the proof of concepts demonstrating Quantum Metrics ability to meet and exceed customer requirements often in the customers production environment.

Responsibilities

Pre-sales technical consultant
Developing product demonstrations and POCs
Technical account strategy in partnership with Account Executives
As a start-up when something needs done you just do it. Help is always available but youll wear many hats. As an SE you might write white papers assist building the online help author training guides etc.

Requirements

Ability to work in a fast-paced continually evolving environment
Fundamental knowledge of analytical tools such as Adobe Google etc.
3-5 years of experience working with at least one of the following client-side web technologies: HTML JavaScript React Angular Ember Meteor etc.
Knowledge of website frameworks components and concepts
Excellent communication and presentation skills
Passionate about technical sales and working with customers
Ambitious and self-motivated with a high emotional IQ as this role is largely remote
Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
Highly coachable with a strong desire to improve and grow as a professional
History of working at start-ups is a plus
Experience working remotely is a plus
Experience/understanding of native/hybrid mobile apps is a plus
Experience with other CXM vendors is a plus
Up to 25% travel

Perks & Benefits

Private Medical Insurance (100% paid)

Life Assurance

Employee Assistance Program

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Monthly Business Expense Stipend

Enhanced Parental Leave

Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)

RECHARGE PROGRAM (after 3 years disconnect for 3 weeks no email/slack)

Automatic enrollment in QM Pension Plan with 4% match

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

About Quantum Metric

As a leader in digital analytics Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor diagnose and optimize the digital journeys that matter most the Quantum Metric platform offers in-depth customer understanding quantified and tied to core business objectives.

Today Quantum Metric captures insights from 50 percent of the worlds internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years and has made the Best Places to Work lists by Glassdoor BuiltIn Fast Company and Forbes.

If the above role seems like a match and youre interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @ address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidates sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts toemailprotected.

Quantum Metric is an E-Verify employer: Privacy Policy: #BI-Remote

Required Experience:

Our CultureQuantum Metrics number one objective is happy people diverse and inclusive culture. Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.As a remo...