Instore Engineer

About the Role:

TheInstore Engineering Team is the backbone of Nexts physical retail presence. We are a high-impact group of technical specialists responsible for the operational health and development of over800 stores across the Next Retail Estate and our Third-Party (TP) clients.

We bridge the gap between Head Office innovation and real-world execution. Our team culture is built on collaboration technical curiosity and a shared commitment to keeping our global retail operations running smoothly. Whether we are troubleshooting in the workshop or deploying new technologies on-site we work together to ensure that our systems are scalable secure and future-ready.

This is a unique role that offers the perfect balance between office-based technical development and field-based project delivery.

• The Mix: You will be based in our office/workshop for stock management and 3rd line support but youll also hit the road to manage hardware installs and project deliveries at various retail locations.
• The Impact: Youll act as a 3rd line escalation point for stores Head Office and 3rd party maintenance providers ensuring that any issuefrom software isolation to hardware faultsis resolved swiftly.
• The Projects: You wont just be fixing things; youll be building. You will collaborate with other IT teams to deliver new technologies manage project timelines and ensure all new systems are documented and handed over seamlessly.
• The Flexibility: To provide comprehensive support this role includes regional travel and regular overnight stays. Youll also participate in an on-call rota and occasional overtime to support our 24/7 retail environment.

About You:

You are a self-motivated problem solver who thrives when working autonomously but knows the value of being a team player. You are just as comfortable communicating technical updates to senior management as you are diagnosing a hardware fault in a store.

What youll bring to the table:

• Technical Proficiency: You have a solid understanding of Windows Desktop OS and basic knowledge of Mobile OS (Android/iOS). You understand networking fundamentals like TCP/IP DNS and DHCP.
• Logical Mindset: You can remain calm under pressure applying logical thinking to fault diagnosis and software issue isolation.
• Organizational Skills: You can manage your own schedule prioritize workloads and keep project plans up to date.
• Growth Mindset: You are eager to learn. Whether its Cloud services storage platforms or new monitoring tools (like Meraki or SureMdM) you are proactive about expanding your skill set.
• Attention to Detail: You recognize that documentation and adherence to corporate change processes are just as important as the technical fix itself.

Location

The engineer will be based in the Hemel Hempstead Regional Service Centre which will also be used to hold minimal stock. However jobs will be field based across the Southern Region of the Next/Total Platform clients retail sites. It will be expected that jobs will also be allocated across other parts of the UK/Ireland where necessary (company car provided).

The wider Instore Engineering departments main base is in the Next Dearne Valley Boxed Warehouse in Rotherham and the engineer will be expected to be in this location a minimum of 2 days every 2 weeks to assist with day to day running of the department. This includes Kit preparation hardware building or general workshop duties.

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