Group Key Account Manager

JOB DESCRIPTION:

MAIN PURPOSE OF THE ROLE

• Drive growth of Abbott Nutrition products through the development of strategic partnerships with key accounts that build long-term and sustainable business partnerships with strategically important accounts and boost brand loyalty and advocacy.
• Develop a deep understanding and relationship of all key account stakeholders and decision-makers at the executive level to develop strategy and concise engagement plans for key accounts plans that bring added value to the customer and Abbott

MAIN RESPONSIBILITIES

• Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the region and create an omnichannel engagement strategy to influence customers/stakeholders to exclusively partner with support invest in and stock Abbott products (Mapping the market)
• Prioritize trade category opportunities within territory/area by using real-time omnichannel business intelligence to allocate resources
• Leverage trade marketing sales analytics CRM data and other measures (as required) to coordinate track and hold the account team accountable for progress against key account plans
• Develops strategic influential customer relationships of all types throughout the region and build customer loyalty and move towards partnership using multiple engagement channels (digital remote/virtual & face-to-face) to gain a deep understanding of key accounts
• Be the main communications link and serve as the contact person with that customer on all issues including but not limited to contract management invoicing operational problems complaints quality of service.
• Better understand customers current and future needs and foster innovation to find new ways to serve customers. understand competitor activity and develop customer retention strategies
• Collaborates with cross-functional teams (Marketing Analytics Training SFE) to plan and execute brand strategy at the regional level and improve the quality of customer insights
• Outperform competition in share of shelve visibility and product category placement to establish brands superiority at Key Account level
• Actively participates in the S&OP process by supporting forecasting

QUALIFICATIONS
Education
Associates Degree ( 13 years)

Experience/Background

• Minimum 5 years of experienced in key account management - FMCG
• High customer-orientation and strong relationship-building skills
• Strong business insight skills including integrating digital tools and platforms with traditional touchpoints across channels and interpreting and translating online and offline customer behaviors into strategic activities
• Working collaboratively with cross-functional partners

The base pay for this position is

In specific locations the pay range may vary from the range posted.

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