Technology Services Technology II

Job Summary

Supports technical computer and network systems support work at the intermediate level. Installs configures and maintains computer workstations software hardware and related equipment in a local and/or wide area network environment. Performs intermediate level local and remote troubleshooting and problem resolution. Performs intermediate level network administration duties.

Essential Functions

to trouble calls on the Help Desk; initiates trouble tickets; and troubleshoots and resolves basic and intermediate level problems related to technology hardware software and connectivity both remotely and onsite. Refers more complicated problems to higher-level technical staff.

configures and relocates technology equipment peripherals software and networking components in a local and/or wide area network environment.

intermediate level assistance and consultation on system usage including word processing spreadsheets e-mail data and file transfers databases and other district approved software and systems in accordance with existing hardware and software standards.

Computer Help Desk and remote control software.

configures operates maintains and troubleshoots computer systems workstations networks and associated equipment.

and implements approved subsystems products and databases

routine preventive maintenance procedures per DCPS policies and procedures

warranty work for assigned areas.

other duties as assigned.

Probation: Six (6) months

Qualifications

Open Requirements:

two (2) year combination of education training and experience installing configuring and maintaining Windows and/or Unix/Linux microcomputer systems which includes the operation of microcomputers using word processing spreadsheet applications database and network software.

Education may be substituted for experience for coursework major or degree; in Computer Science Data Processing Management Information Systems or a related field; as follows: twelve (12) semester hours of course work for one (1) year of experience; an Associates degree for two (2) years. Certification in A and/or Network may substitute for one (1) year of experience.

Promotional Requirements: All permanent employees of the unit who have worked for one (1) year in the class of Technology Services Technician 1 may be automatically promoted into this classification based upon the recommendation of the department head. All permanent employees who have worked as a TST Trainee or Technology Services Technician 1 who have reached the required 2 years of experience or equivalent through experience education and/or certifications may also be automatically promoted into this classification based upon the recommendation of the department head.

Licensing: A valid Florida drivers license is required prior to appointment and must be maintained during employment in this class.

Knowledge Skills and Abilities

• Intermediate knowledge of computer systems servers and workstation installations including operation and preventive maintenance
• Intermediate knowledge of basic network administration and troubleshooting
• Intermediate knowledge of microcomputer software including word processing spreadsheet applications data base network software and data communications
• Intermediate knowledge of computer hardware software and data communications functionality and capability
• Intermediate knowledge of computer analysis and design principles
• Intermediate knowledge of effective precautionary procedures for protecting and maintaining electronic data security
• Intermediate knowledge of computer associated equipment such as printers scanners and digital cameras
• Strong oral written and interpersonal communication skills
• Strong customer service skills
• Ability to read understand and apply knowledge acquired from computer manuals software instructions and by accessing technical support
• Ability to determine and meet user computer system and workstation needs
• Ability to operate Computer Help Desk and remote control software
• Ability to prepare and maintain documentation
• Ability to prepare instructions and reference materials
• Ability to establish and maintain effective working relationships with others
• Ability to assist and provide basic instruction to users in both one-on-one and small group settings
• Ability to perform duties in accordance with district standards and policies