Customer retention & CRM team leader (wmd)
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Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About us
You Live - We Care
The Europ AssistanceGroup was founded in 1963 and is a pioneer of the assistance ouroperations center we advise and support Austrian customers 24 hours a day 365 days a year and draw on a worldwide network of 750000 partner companies. Ourcore areas are Travel Mobility Home & Connected Living Cyber-SecurityHealth & Senior Care. Here we offer our customers innovative and tailoredsolutions in unpleasant and difficult situations as well as in everyday life.
Our team at Europ AssistanceGesellschaft m.b.H. part of the Europ Assistance Group and a Generali Group company is growing.
Since 2023 the Austrian sister companies Europ Assistance and EuropäischeReiseversicherung (a Generali Group company) are more closely integrated and under a joint management.
Our Northern Europe unit covers the Benelux region Switzerland Germany and Austria and offers our customers exceptional service and innovative solutions.
The Europ AssistanceGroup was founded in 1963 and is a pioneer of the assistance ouroperations center we advise and support Austrian customers 24 hours a day 365 days a year and draw on a worldwide network of 750000 partner companies. Ourcore areas are Travel Mobility Home & Connected Living Cyber-SecurityHealth & Senior Care. Here we offer our customers innovative and tailoredsolutions in unpleasant and difficult situations as well as in everyday life.
Our team at Europ AssistanceGesellschaft m.b.H. part of the Europ Assistance Group and a Generali Group company is growing.
Since 2023 the Austrian sister companies Europ Assistance and EuropäischeReiseversicherung (a Generali Group company) are more closely integrated and under a joint management.
Our Northern Europe unit covers the Benelux region Switzerland Germany and Austria and offers our customers exceptional service and innovative solutions.
What you can expect
We are looking for a dynamic and data-driven Team Lead to manage our Retention Team responsible for all travel insurance data and customer communication across Northern Europe. With this role we aim to expand our retention and engagement efforts beyond B2C to include B2B2C and B2B segments working in close collaboration with our B2B Marketing and Sales colleagues to strengthen partnerships and deliver value across all channels.
- Team Leadership & Operational Coordination
Lead and coordinate the Retention Team: CRM Platform Owner Retention Marketer and Outbound Call Agent - Data Integrity & System Connectivity
Oversee and safeguard data quality as well as seamless data flow between backend systems the CRM platform and marketing automation tools to enable accurate timely and actionable insights. - Retention Strategy & Customer Value Creation
Develop a holistic retention strategy to: Increase customer loyalty and data quality Improve online reputation and brand awareness drive upsell and crosssell opportunities. - CRM Enhancement & Internal Enablement
Collaborate with the CRM Platform Owner to expand platform capabilities boost internal adoption and implement additional functionalities that support retention goals. - Customer Engagement & Lifecycle Campaigns
Work closely with the Retention Marketer to design refine and execute targeted customer engagement campaigns throughout the lifecycle. - CrossFunctional Alignment with B2B Teams
Partner with B2B Marketing and Sales teams to align retention initiatives with partner and corporate customer requirements and ensure consistent value delivery. - Performance Monitoring & Continuous Optimization
Track key retention and revenue metrics evaluate performance trends and continuously optimize processes to strengthen customer retention and business impact.
What you will bring with you
- Proven experience in team leadership and CRM management.
- Strong analytical skills and a solid understanding of datadriven marketing.
- Excellent communication and stakeholder management abilities.
- Fluent in English and one another Northern European language (German French Dutch) is a plus.
- Knowledge of insurance or subscriptionbased business models is an advantage.
- Experience designing and executing lifecycle or engagement campaigns including segmentation and automation.
- Strong understanding of CRM systems and crosssystem data flows ideally with experience improving
- platform capabilities.
- Proven ability to develop datadriven retention or engagement strategies that increase loyalty and revenue.
What we offer
- You will be part of a motivated team with a great working atmosphere - we welcome and promote diversity.
- We offer you maximum flexibility in working hours with an attractive flexitime model.
- We offer a home office concept and you will receive equipment for your workplace.
- We offer great conditions and benefits (e.g. company restaurant company events various discounts with partner companies and vaccination and health campaigns).
- Our office is located in the heart of the 22nd district on the U1 Alte Donau and is easily accessible by public transport and bicycle (bicycle parking is available).
- We pay a subsidy for your public transport ticket.
- We invest in your training and development from technical and personal development seminars to professional talent management.
Your salary
The annual gross salary for this full-time position starts at 60.000 . The actual amount depends on your qualifications and professional experience.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Europ Assistance steht Menschen aktiv zur Seite, wenn Unvorhergesehenes geschieht – ob im Alltag oder in Notsituationen. Dieses Echtzeitmanagement von Kundenbedürfnissen ist der Kerngedanke einer Assistance. Europ Assistance leistet Soforthilfe – Service und Beistand zu jeder Zeit und ... View more
