Front Office Team Leader (Season 2026)

Nestled on a private peninsula in Ornos with its own sandy beach and sweeping views of the Aegean Santa Marina a Luxury Collection Resort Mykonos is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience the resort has developed a strong culture of professionalism and service excellence.

The resorts 117 Rooms Suites and Villas all designed in a luxurious and chic style are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea its location is exceptional. Just 10 minutes from the airport port and Mykonos Town the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined international environment delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets including Buddha-Bar Beach Elais Greek Mediterranean Restaurant Oasis Pool and the Beach Lounge provide dynamic fast-paced workplaces where professionalism teamwork and warm refined service are essential. At Ginkgo Spa wellness is an integral part of the guest experience and reflected in our workplace culture supporting a respectful and collaborative environment.

Santa Marina provides a professional inclusive and growth-focused workplace where hospitality and service excellence come together.

Front Office Team Leader (Season 2026)

At Santa Marina a Luxury Collection Resort Mykonos every guest experience is crafted through care attention and meaningful connections. As our Front Office Team Leader you will elevate every guest journey ensuring arrivals interactions and departures are seamless personal and unforgettable.

You will lead and inspire the Front Office team on shift creating an environment where exceptional service flows naturally. Engaging with guests anticipating their needs and resolving requests with warmth and professionalism you will guide the team to deliver service that consistently embodies the highest standards of luxury hospitality.

Key Responsibilities

• Supervise and lead Front Desk team during assigned shifts providing guidance support and motivation to ensure seamless operations
• Conduct regular briefings and meetings to communicate updates priorities and important information.
• Ensure all Front Desk operations and guest interactions consistently reflect and uphold The Luxury Collection by Marriott brand standards delivering refined culturally immersive and personalized experiences aligned with luxury service expectations
• Assist in training new Front Desk associates and provide ongoing coaching and development to enhance team performance
• Welcome guests warmly ensuring smooth and personalized check-in and check-out experiences
• Handle guest inquiries requests and concerns promptly and professionally ensuring a positive resolution and exceptional guest satisfaction
• Oversee and ensure timely fulfillment of guest requests special arrangements and personalized services
• Manage daily Front Desk operations including room assignments key control and cash handling procedures
• Monitor guest accounts billing and payments for accuracy and compliance
• Collaborate with other departments to coordinate guest services and resolve issues efficiently
• Uphold the highest standards of service excellence consistently maintaining brand standards policies and procedures

• Bachelors degree in Hospitality Tourism or a related field preferred
• Minimum of 1 year in a supervisory role within a luxury hotel or at least 3 years experience in a Front Desk or Guest Service role in a luxury property. Previous experience within another Marriott property is considered a strong asset
• Strong knowledge of Opera PMS or similar property management systems
• Proven commitment to excellence consistently delivering memorable guest experiences
• Self-motivated enthusiastic and guest-focused with a genuine passion for exceptional service
• Excellent communication and interpersonal skills able to engage effectively with guests colleagues and management
• Exceptional organizational and time-management abilities capable of prioritizing multiple responsibilities in a fast-paced environment
• Highly proficient in spoken and written English additional language skills are an advantage
• All applicants must hold the legal right to work in Greece

• A competitive compensation package complemented by accommodation staff meals shuttle bus uniform and laundry services
• Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
• Career development opportunities through task-force assignments across Marriott Hotels worldwide
• Exclusive discounts and special rates at Marriott properties for you and your loved ones

Santa Marina a Luxury Collection Resort Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds perspectives and experiences are respected and valued. We believe our people are our greatest strength and we welcome talent from all walks of life.