Customer Operations Coordinator
Share
Job Location:
Saint Cloud, FL - USA
Hourly Salary:
$ 23 - 26
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
CUSTOMER OPERATIONS COORDINATOR
Must be in Central MN and have reasonable commute to St. Cloud MN due to in-office requirements.
SCHEDULE: Full-Time MondayFriday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST.
COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact while using your skills PCI is seeking a Customer Operations Coordinator who is dependable solutions-oriented and motivated by the opportunity to support customers and team members alike.
This is an exciting opportunity to grow your career in a collaborative environment gain hands-on experience in operations and be an integral part of a team that values service and excellence.
WHAT YOULL DO
Handles escalated customer calls providing timely and effective resolutions.
Monitors and manages inbound and outbound dialer queues making real-time adjustments to meet business needs.
Acts as a support presence for department employees by answering questions assisting with issues and guiding day-to-day processes.
Ensures agent performance and dialer compliance by reviewing call lists and schedules.
Performs opening and/or closing procedures for the building and department as scheduled.
WHAT WERE LOOKING FOR
Must-Have Qualifications:
High School diploma or GED or a minimum of 4 years equivalent experience in customer service operations or a related field.
Strong communication and interpersonal skills.
Experience in a lead-type role including handling escalated calls and supporting team performance in a fast-paced environment.
Nice to have but not Required! (Well train you!):
Previous call center experience.
Prior experience in a Collections role.
At least one year of relevant operational support experience.
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd St. Cloud MN 56301
- Schedule: Full-Time MondayFriday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST
- Work Setting: In-Office Call center environment.
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $23.50- $26.75 per hour.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Preferred Credit Inc. is a direct sales lending company in St. Cloud, MN. PCI offers trusted financing built by a direct seller for direct sellers!
