Robotics Service Expert PLC Systems

As Service Expert you are the technical owner of the PLC software layer and hardware of the conveyor systems at Movu (MCS/Metafora). You manage and develop the PLC knowledge base to support our field service engineers and remote support as second-line support. You combine deep PLC expertise with a product-oriented mindset.

Your Tasks & Responsibilties:

Manage PLC-related product knowledge

• Manage the PLC-related technical data of conveyor systems and make it available in an accessible way for service technicians and the helpdesk
• Maintain PLC software versions and standards
• Document diagnostics fault handling and recovery procedures
• Define update and upgrade guidelines
• Maintain as-built software documentation

Second-line support & technical escalations

• Remotely support the field service team as second-line support
• Act as the point of contact for PLC-related technical escalations from Service and the first-line helpdesk
• Analyse PLC/software issues in the field and determine the correct prioritisation towards the Quality Monitoring Board (Movu Q)
• Participate in the Quality Board and represent Service Operations
• Take part in a rolling 24/7 support system for teams and customers

Troubleshooting & system support

• Troubleshoot and support existing PLC-controlled systems
• Analyse software-related malfunctions and system behaviour
• Support and validate PLC software updates parameter changes and bug fixes
• Support on-site interventions when required (no greenfield development)

Training standards & continuous improvement

• Support the creation and delivery of PLC-related training for service teams.
• Act as the point of contact for the latest PLC-related product information
• Develop and improve structures tools and guidelines for how service engineers troubleshoot and maintain PLC systems
• Monitor the serviceability and stability of PLC software and act as a driving force for improvements in future releases
• Manage PLC-related technical changes and coordinate the required field actions
• Collect customer and field feedback on PLC functionality and translate and prioritise this towards Software teams.

Qualifications :

• Masters degree in Automation Electromechanics or equivalent through relevant experience
• Minimum 3 years of experience with PLC systems (programming troubleshooting commissioning or service)
• Strong knowledge of PLC software; experience with Siemens TIA Portal and TwinCAT is a strong advantage
• Affinity with high-tech industrial automation solutions and software-driven products (experience with conveyor systems is a strong plus)
• Hands-on analytical and comfortable taking ownership and responsibility
• Willingness to travel approximately 30% of the time worldwide
• Good knowledge of Dutch and English; French is a strong asset
• Not afraid to work hands-on at customer sites
• Good computer skills (MS Office Teams)
• Communicative customer-oriented eager to learn and able to collaborate effectively with cross-functional teams

Additional Information :

Unsolicited representations by third parties (recruitment agencies headhunters ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. 
Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR.
Candidates remain registered in the system for 12 months and cannot be proposed again during this period.

Remote Work :

No

Employment Type :

Full-time