Business Operations Supervisor Infusion Services

This is a cross-functional operational leadership role that provides oversight of both clinical and non-clinical functions of the Home Infusion and Ambulatory Infusion Services (AIS) business with direct reports in the operations team including Navigators and Billing Coordinators. This role ensures optimal operational performance across medication access referral growth financial processes and system integration. A key function of this role is facilitating the systemwide Medication Access Team improving provider and patient satisfaction preventing referral leakage and executing the departments strategic plan.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Directly supervises Navigators and Ambulatory Coordinators.
• Provides direction coaching and performance evaluations; manages workload distribution workflow optimization and cross-coverage planning to ensure service continuity.
• Fosters a culture of accountability collaboration and professional development across the infusion service line.
• Leads the systemwide Medication Access Team to ensure timely and equitable access to therapies across all UMMS entities.
• Partners with providers payors and internal stakeholders to streamline workflows for authorizations financial clearance and referrals.
• Ensures compliance with all applicable regulatory accreditation and payer requirements.
• Develops and implements strategies to increase referrals reduce leakage and expand service lines.
• Monitors operational and financial metrics recommending and executing process improvements.
• Aligns departmental initiatives with UMMSs mission and vision and collaborates with leadership to evaluate and optimize business opportunities.
• Serves as liaison between clinical providers patients and internal staff to ensure satisfaction and timely service delivery.

Qualifications :

Required:

• Bachelors degree in healthcare administration Nursing Pharmacy or related field
• Two (2) years experience in home infusion specialty pharmacy or payer/provider relations

Preferred:

• Two (2) years of leadership or supervisory experience
• Masters or other advanced degree in healthcare administration or equivalent

Knowledge Skills and Abilities:

• Demonstrates knowledge of various insurance coverage (i.e. Medicaid HMOs) including UMMS insurance partners.
• Advanced knowledge of billing payer requirements and referral workflows
• PC Literate with ability to enter and/or retrieve demographic financial and/or patient information on an online registration system.
• Ability to establish and maintain courteous and effective relationships that foster quality customer service and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors co-workers and healthcare staff.   
• Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. 
• Ability to work independently and respond effectively under stress.
• Ability to prioritize and manage numerous tasks in different stages of completion.
• Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA) ensuring the security and privacy of each patients health care information.

Additional Information :

All your information will be kept confidential according to EEO guidelines.
Compensation:

• Pay Range:
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

Remote Work :

No

Employment Type :

Full-time