Professional Services Lead (mfd)

Professional Services Lead SaaS (Track & Trace / Digital Product Passport)

Lead and scale the Professional Services practice for our SaaS Track & Trace and Digital Product Passport offerings. Manage a blended team of internal consultants and external contractors own the services P&L and drive delivery of new products while migrating privatecloud and legacy customers to the latest SaaS platform.

Responsibilities :

• Product Delivery:Lead delivery of new Track & Trace and Digital Product Passport implementations ensuring successful repeatable launches from pilot to production.
• Customer Migrations:Own migration programs converting privatecloud and legacy-version customers to the new SaaS platform minimizing disruption and maximizing retention.
• Team Leadership:Recruit mentor allocate and evaluate a multidisciplinary team of internal staff and external contractors to execute implementations integrations and migrations.
• P&L Ownership:Manage services revenue forecasting pricing strategy margin optimization expense control and monthly/quarterly financial reporting.
• Program & Project Management:Define and enforce delivery methodologies; create and maintain SOWs migration plans resource schedules risk logs and playbooks to ensure on-time on-budget outcomes.
• Client Engagement:Serve as senior client-facing lead for strategic accounts and escalations; act as trusted advisor on solution design migration strategy and rollout sequencing.
• Operational Scaling:Implement scalable processes staffing models tooling (PSA time capture billing workflows) and KPIs to improve utilization realization and cycle times.
• Cross-functional Collaboration:Partner with Product Sales Customer Success and Engineering to align product roadmaps migration prioritization scoping/pricing and feedback loops.
• Vendor & Contractor Management:Select contract and manage external partners; set SLAs monitor performance and optimize vendor mix for migration and delivery work.
• Quality & Compliance:Ensure delivery quality contractual compliance accurate invoicing and timely revenue recognition.
• Reporting & Metrics:Track and report utilization backlog project margin on-time delivery migration success rates CSAT and other operational and financial KPIs.

Required Qualifications :

• 7+ years in professional services implementations or consulting within SaaS with 3+ years managing teams and external vendors.
• Direct experience delivering Track & Trace digital product passport supplychain or related enterprise SaaS products or equivalent domain experience.
• Demonstrated P&L responsibility for a services line or equivalent financial ownership.
• Strong program/project management skills (Agile Kanban Scrum PMI) and experience producing SOWs and migration plans.
• Experience implementing PSA/CRM/financial tools and scalable delivery processes.
• Bachelors degree in Business Technology or related field or equivalent experience.

Preferred Qualifications :

• Certifications: PMP CSM/CSPO or similar.
• Familiarity with integration patterns for Track & Trace (GS1 EPCIS) serialization and product passport standards.
• Experience with tools such as Salesforce Jira NetSuite/Zuora or PSA platforms.
• MBA or advanced degree.

Success Criteria :

• Successful delivery and commercial launch of new Track & Trace and Digital Product Passport implementations.
• High migration conversion rate of privatecloud and legacy customers to SaaS with minimal churn.
• Achievement of services revenue margin and utilization targets.
• Improved CSAT/NPS for services engagements and reduced timetodeploy.
• Repeatable migration playbooks and scalable resourcing model established.

Our Benefits :

• Thorough induction at a leading global company
• Versatile area of responsibility and excellent career prospects
• Working with latest technology and tools
• Flexible and modern working environment with individual development and training opportunities
• Culture that fosters inclusion diversity and innovation in an international work environment
• A well-coordinated collegial and motivated team
• Option for a company car for private use (according to company policies)
• An attractive salary and vacation package

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers innovators dreamers and doers who make the things that make the future!

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