Serve First is a fastmoving well funded start up turning customer feedback into live dashboards and AI driven alerts.
2025 roadmap: overhaul user journeys add a design system and launch new AI powered workflows.
Youll own the end to end product experience and iterate fast-low bureaucracy maximum autonomy.
What youll do
- Shape end to end UX. Map and optimise critical B2B workflows (survey creation analytics alerting). Product journey maps wireframes and interactive prototypes.
- Own the design system. Define UI patterns components and accessibility rules in Figma; partner with engineering for pixel perfect implementation.
- Drive user research. Plan and run interviews usability tests and feedback sessions with enterprise customers; translate insights into actionable design changes.
- Iterate relentlessly. Ship small test and improve. Use data (Heap GA in-app analytics) and qualitative feedback to refine flows.
- Collaborate cross functionally. Work side-by-side with Product Backend and Frontend teams; clarify requirements hand off specs review builds.
- Leverage AI wisely. Use AI design/copy tools to accelerate work but validate everything - you own the outcome.
- Document everything. Keep flows components and rationale well documented for the distributed team.
Must Haves
5years designing complex B2B SaaS products (dashboards workflows admin interfaces).
Portfolio that shows user-centred process from research prototypes shipped UI.
Strong UX research chops: interviews surveys usability tests heuristic reviews.
Mastery of Figma (or Sketch/Adobe XD/etc) and prototyping tools.
Comfortable working with design systems and handing off to React engineers.
Solid grasp of accessibility (WCAG) and responsive design principles.
Excellent written & verbal comms-async first.
Nice to Haves
Experience with customer feedback / survey or analytics platforms.
Familiarity with React component libraries (Storybook Chakra MUI etc.).
Motion/interaction design skills (Lottie Framer Motion).
Basic HTML/CSS to tinker directly in code.
What We Offer
Competitive salary
Hybrid in Milton Keynes at least 2 days a week
Standard UK pension 20days holiday public holidays.
Generous kit & software budget.
Small team direct impact on the product experience.
Serve First is a fastmoving well funded start up turning customer feedback into live dashboards and AI driven alerts. 2025 roadmap: overhaul user journeys add a design system and launch new AI powered workflows. Youll own the end to end product experience and iterate fast-low bureaucracy maximum a...
Serve First is a fastmoving well funded start up turning customer feedback into live dashboards and AI driven alerts.
2025 roadmap: overhaul user journeys add a design system and launch new AI powered workflows.
Youll own the end to end product experience and iterate fast-low bureaucracy maximum autonomy.
What youll do
- Shape end to end UX. Map and optimise critical B2B workflows (survey creation analytics alerting). Product journey maps wireframes and interactive prototypes.
- Own the design system. Define UI patterns components and accessibility rules in Figma; partner with engineering for pixel perfect implementation.
- Drive user research. Plan and run interviews usability tests and feedback sessions with enterprise customers; translate insights into actionable design changes.
- Iterate relentlessly. Ship small test and improve. Use data (Heap GA in-app analytics) and qualitative feedback to refine flows.
- Collaborate cross functionally. Work side-by-side with Product Backend and Frontend teams; clarify requirements hand off specs review builds.
- Leverage AI wisely. Use AI design/copy tools to accelerate work but validate everything - you own the outcome.
- Document everything. Keep flows components and rationale well documented for the distributed team.
Must Haves
5years designing complex B2B SaaS products (dashboards workflows admin interfaces).
Portfolio that shows user-centred process from research prototypes shipped UI.
Strong UX research chops: interviews surveys usability tests heuristic reviews.
Mastery of Figma (or Sketch/Adobe XD/etc) and prototyping tools.
Comfortable working with design systems and handing off to React engineers.
Solid grasp of accessibility (WCAG) and responsive design principles.
Excellent written & verbal comms-async first.
Nice to Haves
Experience with customer feedback / survey or analytics platforms.
Familiarity with React component libraries (Storybook Chakra MUI etc.).
Motion/interaction design skills (Lottie Framer Motion).
Basic HTML/CSS to tinker directly in code.
What We Offer
Competitive salary
Hybrid in Milton Keynes at least 2 days a week
Standard UK pension 20days holiday public holidays.
Generous kit & software budget.
Small team direct impact on the product experience.
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