Surgical Scheduler I

Surgical Scheduler

Location: West Chester & Kennett Square PA

Organization: Premier Orthopaedics in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics in partnership with Philadelphia Hand to Shoulder is seeking a dedicated and skilled Surgery Scheduler to join our team in West Chester & Kennett Square PA. As two of the regions most respected providers of orthopedic and upper extremity care we offer a collaborative patient-focused environment that prioritizes clinical excellence innovation and ongoing professional development.

Job Overview
The Surgery Scheduler I is responsible for coordinating the patients office and hospital based medical procedures to include: making reservations at the hospital arranging anesthesia communicating with PCP offices coordinating with vendors of surgical devices/implants representatives and surgical assistants providing the necessary education instructions and paperwork and confirming all steps with all parties before the surgery date. This position requires knowledge of insurances and commonly used concepts practices and procedures as it relates to surgery scheduling.

Duties

• Schedules office and hospital-based medical procedures for patients utilizing the appropriate scheduling codes.
• Interfaces with the appropriate staff to ensure a cohesive working relationship in providing patient care.
• Enters notes and/or special instructions for scheduling in the EMR system and updates the system as needed.
• Scribes voicemails and returns appropriate calls in a timely manner as needed.
• Calls patients to schedule surgery within 48 hours of the order being signed and schedules all pre-op and post-op appointments for the patient.
• Tracks and obtains medical clearances and pre-surgical testing for scheduled surgeries/procedures.
• Provides ongoing communication with patients regarding pre-certification authorization financial counseling and scheduling process.
• Confirms patients insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties needed.
• Completes accurate documentation of informed consent with patient for surgery/procedure and collects patients financial responsibility in person or via telephone.
• Communicates clinical instructions needed for surgery/procedure including but not limited to information regarding testing time of patients scheduled arrival and other relevant details.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled as needed.
• Updates patient information in the practice management system and EMR.
• Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Assists with other office duties as needed including but not limited to checking patients in/out registering patients preparing charts answering phones scheduling appointments and completing disability and workers compensation forms.
• Follows all practice/site specific protocols pertaining to this job description.
• Other duties as assigned.

Requirements

EDUCATION

• High school diploma/GED or equivalent working knowledge experience preferred.

EXPERIENCE

• Minimum of one two (2) years of medical office scheduling or administration experience in a hospital or similar environment. Requires knowledge of insurance rules and regulations coding and medical terminology and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience highly preferred.

Compensation & Benefits

• Comprehensive benefits package including medical dental and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand to Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania New Jersey and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries joint disease interventional spine care regenerative medicine and comprehensive physical therapy services supported by more than 150 providers across 50 locations. Our facilities include state-of-the-art MRI centers outpatient surgery centers physical therapy clinics and orthopedic urgent care centers to ensure timely access to high-quality patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC) a division of Premier Orthopaedics has been nationally recognized for more than 50 years for its specialized care of the hand wrist elbow arm and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless carefrom diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey PHSC offers advanced integrated care to restore function mobility and quality of life for patients with upper extremity conditions.