Senior Data Scientist

Our priority is to match the right person to the right role and we never want salary to be a barrier to applying. Regardless of your current pay well ask about your salary expectations during the application process and our Talent Team will have an open honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary please feel free to ask us!

Location: Chiswick London - Hybrid - 2 days per week in the office

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to our Head of Data

Are you ready to shape the future of innovative products within the Energy Industry We are seeking an experienced Senior Data Scientist with a strong background in the Energy industry to support our Product function and help us harness the power of data to transform the energy sector and influence the experiences we build for our customers.

By working closely with Operations Finance Sales Trading and Product teams you will analyse customer behaviours consumption patterns develop advanced models and uncover new opportunities within traded and flexibility markets. Your insights will guide strategic decisions and enhance customer segmentation to better meet our customers needs.

Why So Energy

So Energy was created in 2015 because we knew energy suppliers could be better. Since then weve grown rapidly but sustainably with 300000 customers and over 450 Energists (what we call our people). But were not done! Were on the road to a net-zero future and thanks to our partnership with ESB were well on the way. Were customer-centric tech-led and passionate about sustainability.

Were driven to do our best for our customers for each other and for our planet. Thats why weve built a workplace culture thats supportive empowering inclusive and full of opportunities to grow and make an impact.

At So Energy we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What youll be getting up to in this role:

• Analyse customer interaction billing payments and service data to identify drivers of customer contact repeat contact and failure demand across operational journeys.

• Develop and maintain predictive models and statistical forecasts for customer contact volumes demand by contact reason and operational workload to support accurate target-setting and capacity planning.

• Build propensity-to-contact models that identify customers at risk of contacting across different channels (voice chat digital) enabling proactive intervention and demand deflection.

• Design and evaluate customer experience interventions using robust statistical methods including A/B testing and quasi-experimental approaches to measure causal impact on contact rates resolution and satisfaction.

• Identify and quantify failure demand drivers by linking upstream process failures (eg. billing accuracy meter reads payments) to downstream customer contact and repeat interactions.

• Segment customers based on behavioural transactional and interaction patterns with a focus on operational risk vulnerability and experience outcomes rather than purely commercial value.

• Partner closely with Operations Customer Experience and Contact Centre teams to translate analytical insights into actionable operational changes and measurable outcomes.

• Collaborate with Product and Technology teams to ensure operational journeys are designed and evolved using evidence-based insights and monitored through appropriate success metrics.

• Develop clear and effective visualisations and analytical narratives to communicate findings uncertainty and confidence levels to senior operational stakeholders.

• Own end-to-end analytical initiatives from framing operational problems and defining hypotheses through to modelling evaluation and executive-level recommendations.

• Apply advanced statistical techniques including regression time-series forecasting survival analysis and causal inference to solve complex operational and customer experience problems.

• Ensure all analytical work adheres to data privacy security and regulatory requirements with appropriate governance and documentation.

• Use advanced SQL and Python to extract transform and analyse complex high-volume datasets ensuring analytical robustness and reproducibility.

Youre a great match if you have:

• Bachelors or Masters degree in Data Science Computer Science Statistics Mathematics or a related field.

• Strong energy industry experience (retail or wholesale energy) with deep knowledge of market dynamics regulatory frameworks and pricing structures.

• Proven track record in data science and advanced analytics with experience in statistical modelling forecasting and optimisation.

• Strong proficiency in Python SQL and cloud-based data platforms (mainly Google Cloud and AWS).

• Experience with machine learning frameworks (eg. TensorFlow Scikit-learn XGBoost).

• Strong stakeholder management skills with the ability to communicate findings to non-technical teams and influence business strategy and commercial outcomes.

• Hands-on experience with pricing models demand forecasting or churn prediction in an energy or utilities setting.

• Experience in automating pricing and customer segmentation strategies.

• Familiarity with time-series forecasting reinforcement learning or Bayesian modelling.

Desirable Skills

• Experience in the UK energy sector or utilities industry.

• Knowledge of regulatory price cap modelling and compliance analytics.

• Familiarity with demand-side response flexibility services or virtual power plants.

• A working understanding of low carbon technologies such as solar battery storage EV charging and electrified heating.

• Understanding of regulatory frameworks and compliance standards in the UK energy market.
  

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience skills and passion will set you apart. We encourage you to apply and tell us about your journey even if you dont tick all the boxes.

Whats in it for you

Smart Working Charters

• Hybrid working Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets to support your growth journey L&D buddies to guide you along the way.

• Educational Sponsorships

• Internal learning platform with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus based on company and personal performance.

• Annual Salary Reviews to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off it only comes once a year so enjoy it!

• 3 So Giving Days spend time supporting a cause you care about.

• Enhanced family leave supporting you through every life chapter.

Health & Wellbeing

• Unmind Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support Free eye tests flu vaccinations.

• Access to Perkbox Additional wellbeing & savings benefits.
  

• Menopause Policy To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards because your hard work deserves recognition.

• Monthly events to find balance and bring our team together.

• Charitable Fundraising to give back to our communities.
  

Diversity Equity Inclusion & Belonging

As a Disability Confident Committed employer we encourage applications from everyone and we will ensure fair and accessible recruitment for all. At So Energy were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise. Inclusion isnt just an initiative at So Energy. We strive to embed it throughout our entire culture.