Receptionist Intern

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Title: Part Time Receptionist (4hours daily)

Business Unit: Integrated Facilities Management - Workplace Management

Reporting To: Facilities Manager

Key Stakeholders: Client Staff Specialized vendor staff

Overall Role:

The Receptionist plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL our client and their employees and guests.

As the first point of contact at Reception you are responsible to cover the reception duty which involves the Welcoming employees genuine hospitality and thoughtful services. You will maintain smooth operations by providing administrative support and execution of duties to the highest standards in conjunction with the guidelines and goals set by our Client & JLL.

Be agile and step up to the challenges change management being ever-supportive of client needs.

What this job involves:

Phone Operations

o Answer and route calls promptly and professionally

o Manage general email inquiries

o Handle press inquiries and difficult callers appropriately in accordance with the client protocols

o Ensure data protection and information security

Visitor Management & Access Control Support

o Greet and direct visitors contractors and employees

o Manage sign-in/out procedures and issue temporary passes

o Aid with building and office access lockers and meeting room bookings

o Provide personable and efficient visitor registration services.

o Liaise with security for ID Card issuance and recovery as per client process.

o Enhance safety and security of our clients facility by management of visitor movement.

o Assist with the emergency response plan to ensure safety of client and guests when necessary.

o Coordinate with client departments for Help Ticket management and non-routine activities

Conference Meeting Room Booking

o Assist stakeholders with meeting room bookings to ensure a delightful experience.

o Enhance user comfort by efficient turnaround of meeting rooms for next occupant.

Mail Delivery Services

o Organize receipt and deliveries of mail and courier services.

o Manage mail distribution records and mail logs.

o Manage incoming and outgoing mail

o Coordinate courier services and maintain business account status

Event Management

o Prepare meeting rooms according to business requirements

o Assist with AV system setup and monitor room conditions

o Support event organizers with logistics and equipment

Corrigo / Helpdesk ticket management

o Liaise with requestor and internal team to get the deliverables aligned.

o Keep a track of CORRIGO tickets that are open through to closure and once closed seek feedback from employees.

o Attempt to elevate the Customer Satisfaction scores with pro-active responses and support.

Vendor and Landlord Management

o Coordinate with Vendor and Landlord if there is any concern in the office

o Process Vendor Building Permits and send to Landlord for approval

o Assist Vendor and Landlord as required

Role Competencies:

Competency 1: Experience in Reception Services

Competency 2: Communication and Comprehension Skills

Competency 3: High-analytical

Competency 4: Proficient in Microsoft and Systems

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.