Retail Associate

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees differences in age disability veteran status ethnicity national origin language race religion family and marital status social-economic status gender identity sexual orientation political affiliation and other unique attributes. The individual differences life experiences knowledge innovation unique capabilities and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Retail Associate

Reports To: Store Manager

Classification: Non-Exempt

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. As such we expect our Retail Associates to work with integrity and a positive attitude at all times.

Retail Associates are responsible for handling a variety of donated goods collecting donations at the donors door processing pricing stocking merchandising performing cash register transactions and providing recovery on the sales floor. They are required to be customer/donor-focused operate with minimum supervision and understand business demands.

Essential Job Duties

The Retail Associate will be trained to perform any duty assigned in the store

Cashiering

• Performs all register transactions accurately

• Maintain sales floor and cash register stock level according to standards

• Follow general housekeeping standards

• Demonstrate competency in pulling pricing rotating sizing and hanging clothing

• Understand and achieve quotas to meet sales goals

• Follow sales floor procedures ensure high-quality output and take action to correct quality problems

• Merchandise sales floor when needed

• Recovering to maintain sales floor product levels and to keep the store cleaned and organized

• Perform janitorial and housekeeping duties as needed

Sales Floor

• Performs all registered transactions accurately when assigned

• Maintain sales floor stock level properly merchandised (Sized) and categorized

• Follow general housekeeping standards

• Demonstrate competency in pulling pricing rotating sizing and hanging clothing

• Understand and achieve quotas to meet sales goals

• Follow sales floor procedures ensure high-quality output and take action to correct quality problems

• Recovering to maintain sales floor product levels and to keep the store cleaned and organized

• Perform janitorial and housekeeping duties as needed

Donor Door

• Check accept unload and process donations from the customer

• Accurately maintain daily donation records

• Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)

• Unload and load trailers and straight trucks according to standards

• Perform opening and closing procedures

• Prepare required records and reports

• Perform janitorial and housekeeping duties as needed and act as a Material Handler when needed or assigned

Processing and Pricing

• Unload inspect and sort donated goods following the current LLGI SOP

• Grade by using quality specifications sort into appropriate bins price according to SOP and assign to the staging area

• Transport stock to and from workstations

• Effectively manage time to ensure that work is completed efficiently and in accordance with production standards

• Assume responsibility and accountability for the completion of job duties and meet production goals

• Contribute to team success by involving others in work processes decisions and actions

• Perform janitorial and housekeeping duties as needed

Material Handling

• Transport stock to and from workstations donor doors and staging areas

• Assist processors in swapping full equipment with empty ones to expedite operations

• Help price furniture and keep them going from door directly to sales floor

• Assist in cutting cardboard and filling the cardboard gaylords

• Perform janitorial and housekeeping duties as needed

Core Competencies include:

Adaptability ** Managing Conflict ** Stress Tolerance **Communication **Tenacity ** Urgency

Essential Job Requirements

Education Experience and Expectations

• Basic math skills

• Understands and follows LLGI policies and procedures.

• Requires the ability to be consistently at work and on time on scheduled work days.

• Embraces the mission vision and values of LLGI.

• Maintains confidentiality of information related to LLGI operations financial matters and personnel matters

• Interacts with people with disabilities in a manner that enhances their dignity privacy and confidentiality

• Demonstrates sensitivity and the ability to communicate with a diverse population

• Conveys information clearly through verbal communication

• Works independently while fostering a strong team atmosphere

• Demonstrates professionalism integrity and ethical behavior

Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high clothing racks four (4) feet high and z-racks six (6) feet high

• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds

• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares

• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns

• Stand for long periods throughout the day

• The ability to perform a combination of tasks for extended periods such as stooping bending kneeling crouching crawling lifting reaching carrying pushing or pulling objects to sorting and hanging clothing and placing housewares on shelves and racks

• Demonstrate visual acuity to evaluate donated items for quality

• The ability to identify smells to evaluate donations for undesirable odors such as mold must dust bodily fluids and/or urine.

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold

• Subject to exposure to allergens including dirt dust mold metals rubber plastics latex and pet hair

Tools and Equipment

Cash register credit/debit card machine bar-code reader shopping carts shopping baskets wheeled spring carts wheeled deep carts wheeled z-racks handheld pricing machine handheld tagging machine pallet jacks basic retail equipment personal protective equipment hand trucks furniture dollies 4-wheel metal/plastic cages material lifts furniture dollies trash bin/can bushel carts trash compactor trash dumpster forklifts stackers (if applicable)

Regular Contacts include:

LLGI Staff ** Volunteers/Community Service Workers ** Vendors/Suppliers **General Public ** Donors/Customers **Service Participants