IT PC Logistics Assistant

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Part of a team of specialists responsible for the efficient and timely processing of all end-user PC requests across the companys global locations. This role is the critical link between user hardware needs and the physical procurement of IT assets ensuring that all employees regardless of location receive the necessary equipment to perform their roles effectively.

Scope of Responsibilities / Expectations

• Request Management:

  • Monitor review and process incoming IT hardware requests (new PCs replacements upgrades) submitted through the companys ticketing system.

  • Validate request details required specifications and user authorization according to established global policies.

  • Track all customer communication and users requests in ServiceNow. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed requests.

• Asset Allocation & Logistics:

  • Determine the most efficient fulfillment method for each request.

  • Stockroom Fulfillment: Manage and allocate existing PC assets from stockroom inventory coordinating with local IT teams or logistics partners for shipping and delivery.

  • Procurement Processing: For assets not in stock generate and submit Purchase Orders / Requests ensuring accurate specifications and vendor requirements are documented.

  • Track and manage the end-to-end lifecycle of the request from submission to delivery and final inventory update.

• Global Coordination:

  • Serve as the logistics point of contact for IT hardware requests for users in all countries where the company operates.

  • Navigate and manage the complexities of international shipping customs documentation and local procurement processes to minimize delays.

  • Collaborate closely with IT support teams procurement and finance departments globally.

  • Coordinate with vendors to request quotes when necessary and follow up on Purchase orders and delivery to resolve issues and avoid delivery delays.

Inventory & Asset Management:

• Maintain accurate and real-time records of all assigned and ordered IT assets within the Servicenow Asset Management Database.Assist in periodic auditing and reconciliation of hardware inventory across global stock locations.

• The individual must present a positive customer service experience for fellow employees

• Create and maintain in-house documentation; these include but are not limited to checklists IT Asset Management general policies and procedures.

• Prioritize critical issues and escalate issue(s) following defined processes.

• Participate in process improvement activities and testing efforts of new and updated workflows.

• Develop maintain and continually refine ServiceNow reports metrics and dashboards to provide actionable insights into IT asset provisioning performance and identify areas for process improvement.

• Expand knowledge and learn new systems and procedures.

• Able to work independently with minimal supervision.

Desired Background/Knowledge/Skills

• 2 years of experience in IT Asset Management Logistics Procurement or a related field preferably within a large multinational organization including demonstrated success in supporting and resolving end-user requests

• Foundational understanding of standard PC hardware components configurations and operating systems (Windows and macOS).

• Experience working with IT Service Management (ITSM) tools (e.g. ServiceNow) and Asset Management Systems.

• Excellent verbal and written communication skills with the ability to interact professionally with users and partners across diverse cultural backgrounds.

• Proven ability to manage complex time-sensitive logistics including international shipping and vendor coordination.
  
  

In return for your expertise well support you in this new challenge with coaching & development every step of the way. Also to reward your work youll get the following:

• Contract of Employment (UoP)

• Private medical coverage Multisport

• Life insurance (two annual incomes)

• Employee Stock Purchase Plan 15% discount for buying Motorolas Stock units

• Employee Pension Plan 35 % of the months salary gross which goes to the retirement account

• IP Tax Relief (up to 40%)

• Yearly salary increase (depends on individual performance)

• Yearly bonus (depends on company performance)

• Flexible working hours (usually the day starts between 7-10)

• 8 hours working day (30 minutes lunch break included).

• Hybrid work mode (one to two times from the KRK office per week)

Basic Requirements

• Associates degree or Bachelors degree in Computer Science

• Experience with global purchasing and procurement processes.

• Fluent communication skills in English

• Able to read and understand procedural documentation.

• Strong analytical and problem-solving skills

• Ability to communicate effectively with others both orally and in writing.

• ServiceNow experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.