Service Dispatcher
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
We are a third-generation commercial HVAC contractor that serves the Mid-South region. Our skilled engineers and technicians design install service and maintain the critical systems to help ensure clients facilities are consistently comfortable productive and profitable.
Job Summary
WALKER-J-WALKER INC.
The HVAC Service Dispatcher is responsible for efficiently coordinating and scheduling service calls dispatching technicians and ensuring excellent customer communication. This role requires strong organizational skills multitasking ability and knowledge of HVAC systems to prioritize urgent service requests and optimize technician routes.
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Essential Duties & Responsibilities
- Schedule and dispatch HVAC service technicians based on urgency location and technician availability
- Answer incoming customer calls assess service needs
- Communicate effectively with customers technicians and management to ensure timely service delivery
- Monitor technician progress adjust schedules in real-time for emergencies provide updates to customers enter p-card receipts and approve technicians time for
- Maintain detailed records of service calls work orders and technician assignments in dispatching software
- Handle customer complaints or concerns professionally and escalate issues when needed
Qualifications
- Experience: 1 years in dispatching
- Technical Knowledge: Basic understanding of HVAC systems terminology and service workflows
- Communication: Excellent phone etiquette and ability to interact with customers and technicians clearly
- Software Proficiency: Familiarity with dispatching software
- Organization: Strong multitasking and prioritization skills in a fast-paced environment
- Problem-Solving: Ability to think quickly and adjust schedules for emergencies or delays
- Prior HVAC industry experience is a plus
Work Environment
Office-based with occasional high call volumes
Equal Opportunity Employer
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
