Junior Customer Support Agent (Summer Trainee)

Do you thrive on building strong customer relationships ensuring operational excellenceand shaping the future of software that thousands of people rely on every day

At Finago were setting a new standard for financial & human resources software across the Nordics. Our mission To become the most customer-centric business software company out there. To succeed in our goal were now looking for a Junior Customer Support Agent to help us make it happen.

Your mission

As our Junior Customer Support Agent youll be joining our Customer Support team. Youll be the first point of contact for our customers ensuring a smooth and professional experience. Your role will involve providing timely assistance troubleshooting issues and maintaining high standards of service.

Your key tasks and responsibilities include:

• Responding to customer inquiries via phone email chat and case management system
• Providing first-line support and guidance in our business system
• Assisting customers with login issues user questions and basic troubleshooting
• Registering following up and documenting cases in a structured manner
• Escalating more complex cases to second-line support or product team
• Ensuring a good customer experience through professional and solution-oriented service
• Contributing to keeping support guides and FAQs updated as needed

This is a fixed-term position with the planned starting date in May and youll be working 375 hours per week until September. The position is basedatour Stockholm office where youll be workingina flexible hybrid are super excited to have you on board and for you to bring your positive energy to ourteam!

Internship period: May - September

Salary: 27 000 SEK / month

I feel a sense of belonging atFinago becauseImallowed to be myself even with our customers. I can be a bit sillyandtrybringingsome laughter to our everyday work. SofarI have only received praise for it! Tea MäättänenAdmin Advisor.

Ready to make an impact

Were looking for a motivated student or an early-career professional whos ready to make a positive impact on our customer support. To succeed in this position:

• You have good finance knowledge
• You are fluent in English and Swedish (both written and spoken).
• Youre a good communicator; you like to expresse your ideas clearly and pedagogically in speech and writing
• Youre responsible; you follow-up on cases and ensure nothing falls through the cracks
• Youre patient and attentive; youre able to handle customers professionally
• Youre service-oriented; you enjoy helping others and creating a great customer experience
• You have an independent yet collaborative mind-set meaning that you can take responsibility but you also thrive in a team

Whats considered a plus (but not required):

• Interest in finance or business systems
• Previous customer service experience
• Youre tech savvy and curious about systems IT and digital tools

Whats in it for you

Join our growth journey: Work with over 800 passionate teammates across Finland Sweden and Norway at a friendly flexible and evolving tech company.

Own your path:Grow in the direction that fits your ambitions while bringing new ideas and helping us improve. Youll be supported by your team everyday opportunities to learn in your role and unlimited access to LinkedIn Learning.

Make a meaningful impact: Every day tens of thousands of customers rely on us to keep their businesses running. And we show up - not only for our customers but for the planet. Were honored to stand in the top 5% of the most sustainable companies in the world.

Your next step Apply!

Curious about the role If you have any questions feel free to contact the hiring managerAndreas Näslund at onThursday 22.1. between 9-10 oron Thursday 29.1. between 9-10.

Were eager to connect with great people so dont wait until the last day to send us your application! Apply as soon as possible because we might kick off the screening process already during the application period.

Heres how our recruitment process goes:

1. First Interview: meet the Team Lead
2. Second Interview: opportunity to dive even deeper into the role
3. Offer & Contract: time to make it official

Any questions on your mind regarding the process Reach out to us anytime at were happy to help. Please note: due to GDPR we cant accept or process any applications via email. Please submit your application only through our recruitment portal.

If youre ready to do more of what you love and help shape the future of our business software send us your application today!