Head of Customer Success

Oneflow is a rapidly growing tech scale-up located in the heart of Stockholm. We have created a platform that automates the entire contract process from start to finish all in one place. Turning clunky static contracts into customer-oriented digital contracts that feel like magic.

Who you are

Youre a commercially minded Customer Success leader with experience guiding teams across multiple markets. You know how to lead through team leads balancing strategic direction with a hands-on understanding of the day-to-day realities of Customer Success.

You thrive in an international environment and have worked with customers of varying sizes and complexity including enterprise-level organizations. You understand how Customer Success Sales Marketing Partnerships and RevOps work together across the customer lifecycleand you actively collaborate across functions to drive retention expansion and long-term customer value.

Youre neither a purely top-down executive nor just an operational individual contributor. Instead you shine in the space in between: close enough to the details to make smart decisions and senior enough to set direction drive change and develop leaders.

What youll do

• Lead and develop the Customer Success organization across multiple markets through team leads ensuring strong performance alignment and continuous growth

• Own and drive key Customer Success outcomes such as retention net revenue retention customer satisfaction and long-term customer value

• Partner closely with Sales Marketing Partnerships and RevOps to optimize the end-to-end customer lifecycle including handovers renewals and expansion

• Build and evolve scalable Customer Success processes structures and ways of working that support both local markets and global customers

• Act as a senior point of escalation and engagement for strategic and enterprise customers while staying close enough to the operation to drive meaningful change

Skills and requirements

• 7 years of experience in Customer Success Account Management or a similar commercial role within SaaS or technology-driven companies

• Proven experience leading and developing managers or team leads preferably in a multi-market or international setup

• Strong commercial acumen with experience managing enterprise customers and complex multi-stakeholder organizations

• Demonstrated ability to collaborate effectively with Sales Marketing Partnerships and RevOps to drive retention and expansion

• A hands-on change-oriented mindset with the ability to combine operational understanding with strategic leadership

Why youll love working at Oneflow:

• Fast-growing tech scale-up with a fantastic culture (eNPS above industry average)

• Work in a team with clear goals and a shared vision

• Wellness allowance insurance and pension plan included

• Modern office and fun team activities to keep you connected

• Collaborate with inspiring colleagues in an open inclusive environment

Come work with us

We value gender equality and diversity in organisation so we strive for a team that reflects the diversity in todays society. At Oneflow we currently have 34 nationalities and are proud of an extremely diverse workplace. Our recruitment is based on competence.

The recruitment process begins with an interview with Aleksandra from Talent Acquisition. Next you will complete a personality and logic test followed by an interview with the hiring manager an assignment and participation in a case interview.

We cant wait to meet you!

Visit our website for more information about our product and Oneflow. Visit our career page for more information about our culture and future colleagues.

One more thing before you hit Apply

We really want to get to know you and not the AI version of you. No need to overthink it or try to sound a certain way. We care more about your thoughts and who you are. Speak from the heart and were listening!