Information Specialist 3-DA's Office

Current employees: Please apply through the employee portal to be considered for this opportunity.

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

Are you an experienced information specialist with a passion for public service Bring your expertise to Multnomah County where you will directly support the nationally recognized Multnomah County District Attorneys office.

The Information Specialist 3 plays a key role in supporting the operations maintenance and improvement of IT systems that deliver technical services across our office. As part of the Help Desk team youll handle a wide range of responsibilitiesfrom initial troubleshooting to complex issue resolution and escalation coordinationensuring our technology runs smoothly and efficiently.

Multnomah County IT and MCDA IT are two of the most innovative government IT organizations in the nation dynamically aligning themselves with emerging industry trends. We are a group of creative smart and talented people who foster an inclusive environment of collaboration and fun. Our strength is the diversity of our people.

This position is located at the Multnomah County Central Courthouse 1200 SW 1st Avenue Suite 5200 Portland Oregon 97204. The work schedule is 8:00 am to 4:30 pm Monday through Friday with the possibility of a hybrid schedule once training is completed.

As an Information Specialist 3 you will be responsible for the following but not limited to the primary job duties:

Problem and Incident Management

• Respond to and resolve a broad spectrum of IT incidents and service requests.

• Analyze incident trends and root causes to recommend long-term solutions.

• Coordinate with internal teams and external vendors to resolve technical issues.

• Develop and maintain incident response documentation and workflows.

• Share knowledge and troubleshooting strategies with peers to support team effectiveness.

Software and Hardware Asset Management

• Maintain accurate records of software licenses and hardware assets throughout their lifecycle.

• Procure IT equipment peripherals and software based on user and departmental needs.

• Track and manage software licenses renewals and subscription-based services.

• Monitor inventory and anticipate purchasing needs based on lifecycle usage and staffing changes.

• Coordinate with vendors to ensure timely delivery contract compliance and service quality.

• Generate reports and analytics to support asset tracking audit readiness monthly spending reconciliation and annual budgeting efforts.

IT Operations Process Improvement and Project Management

• Lead or contribute to initiatives that improve IT operational processes including procurement deployment and retirement of assets.

• Conduct audits and gap analyses to identify inefficiencies in current workflows.

• Document and implement process improvements in collaboration with stakeholders.

• Manage small to mid-sized IT projects such as infrastructure upgrades cloud migrations cybersecurity initiatives and computer refresh cycles.

• Coordinate cross-functional teams track progress and communicate updates to stakeholders.

• Provide recommendations to leadership on strategic IT initiatives.

Training and Resource Development

• Develop and maintain internal and user-facing documentation including SOPs FAQs and training materials.

• Design and deliver training content for both IT staff and end users.

• For end users: provide technical training on software applications cybersecurity practices and IT tools.

• For IT staff: deliver both technical and procedural training to support professional development and operational consistency.

• Create onboarding resources and structured learning paths to support knowledge transfer.

• Implement tools and practices to support knowledge capture reuse and continuous improvement.

Our Commitment to Safety Trust and Belonging

Multnomah County is committed to developing nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Multnomah County offers an exceptional benefits package including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our website. These positions also are eligible for overtime pay.

Most vacancies in the District Attorneys Office are full-time however this list may be used to fill part-time temporary limited duration and on-call openings. If you are interested in joining our team of dynamic individuals we strongly encourage you to apply!

TO QUALIFY:

We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.

Required Minimum Qualifications / *Transferable Skills:

• Equivalent to an associates degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 5-8 years of qualifying training and/or experience).

• Proven experience in desktop support or IT support roles with troubleshooting skills

• Strong grasp of desktop hardware operating systems common software networking basics and mobile device support.

Preferred Special Qualifications/Transferable Skills:

• Experience in public sector IT operations or criminal justice environments.

• Familiarity with ITIL practices and asset management tools.

• Strong analytical communication and project management skills.

• Demonstrated ability to work effectively in a collaborative cross-functional team environment.

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Other:

• Candidates must successfully pass a thorough criminal background check and post-offer urine drug screen.

During the interview process you will be asked to sign a disclosure statement about the arrests and convictions of immediate family members and close relations pursuant to our policy regarding Outside Associations. Immediate family is defined to include parents spouse spouse equivalent brother sister children grandparents or any individual where the relationship is close or intimate or a roommate. An answer of Yes to any Outside Associates will not automatically disqualify an applicant.

Screening and Evaluation:

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application materials for minimum qualifications. We may send out additional supplemental questions to identify those highest qualified.

• Oral in-person Technical Exam

• Consideration of top candidates

• Background and reference checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidates relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered.

Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

Note: The application resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview Essential Job Functions and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility for an interview.

1. An online application demonstrating you meeting minimum qualifications

2. Resume: Please include all related experience (paid or unpaid). Please be specific about your experience as it relates to the Essential Job Functions To Qualify and Specific KSAs sections above.) Resume should include the following for each employer: name of employer location dates of employment your title and a brief summary of your responsibilities.

3. Cover letter addressing:

• Why you are interested in the position AND

• How you meet the required minimum qualifications for this position (Detailing how your experience and training qualifies you for this role. Please be specific about your experience as it relates to the Essential Job Functions and To Qualify Required and Preferred Minimum Qualifications/*Transferable Skills.

Please be thorough as these materials will be scored and determine your eligibility for an interview.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime.

Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include :

• Health insurance (medical dental vision Rx through Cigna Moda Health or Kaiser Permanente).

• Qualify for a defined benefit pension after five years of vesting; we pick up the employees share of the retirement contribution (6% of subject wages).

• Generous paid leave (vacation sick parental bereavement military etc.)

• Life insurance short-term and long-term disability insurance

• Optional deferred compensation and flexible spending accounts

• Access to a free annual Tri-met bus pass

• Access to wellness resources

Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency responses. During these emergency responses while typically there begins with a call for volunteers County employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

In accordance with Oregon Law Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume cover letter and other application materials.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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