(Internal Only) R&D Solution Analyst

We have an exciting opportunity to join our R&D Solutions Function as part of the ICT Infrastructure team as a R&D Solution Analyst.

You will play a pivotal role in supporting the discovery evaluation and delivery of new technology and innovation initiatives across The DDC Group.

You will lead research requirements gathering and structured documentation to ensure each opportunity is clearly defined commercially viable and strategically aligned.

You will work directly with stakeholders across operations finance IT commercial and client services to capture and validate requirements translating them into clear business documentation and solution frameworks. Acting on their behalf you will support the full R&D processfrom initial scoping through vendor assessment business case development and approval preparation.

This role is both analytical and collaborative requiring strong problemsolving skills attention to detail and the ability to manage multiple initiatives. You will work closely with the Head of R&D to maintain visibility of the technology stack coordinate information flow and ensure all R&D projects are welldocumented measurable and delivered through a consistent governance framework.

This role is offered on a hybrid / remote basis and can be discussed in interview. Working hours are 37.5 per week; Monday to Friday.

Closing date: 9am on Monday 26th January 2026.

Key Responsibilities:

Research & Insight

• Conduct research into emerging technologies market trends and potential solution partners to support innovation and decision-making.

• Maintain an organised library of vendor information pricing benchmarks technical documentation and evaluation notes to ensure quick access to validated data.

• Gather supporting information to inform build-vs-buy assessments renewal reviews and market comparisons.

• Produce concise research summaries and recommendations for review by the Head of R&D.

Requirements & Documentation

• Lead requirements-gathering sessions with business stakeholders to captureobjectives pain points and functional needs.

• Translate inputs into clear structured documentation such as scoping documents process flows requirement lists and business case drafts.

• Ensure all documentation follows R&D standards and contributes to consistent evidence-based decision-making.

• Maintain and improve R&D templates trackers and reference materials to support efficiency and accuracy.

Stakeholder Collaboration & Communication

• Engage with stakeholders across Operations IT Finance and Commercial to gather information confirm assumptions and align priorities.

• Act as a liaison between technical operational and vendor teams ensuring consistent communication and expectation management.

• Manage R&D communications providing regular updates to stakeholders on request status progress and next steps.

• Represent the R&D function at internal workshops vendor demonstrations or industry events documentinginsights and actions for review.

Analysis & Reporting

• Support the development of comparison summaries cost and benefit analyses and high-level vendor evaluations.

• Collate financial and operational data to support ROI and value-for-money assessments.

• Present findings in a clear structured format suitable for executive review.

Continuous Improvement & Knowledge Management

• Identifyopportunities to streamline documentation data collection and reporting processes across the R&D framework.

• Contribute to the ongoing refinement of R&D methodologies ensuring theyremainconsistent scalable and well-documented.

• Share learnings insights and best practices across the business to support informed technology decision-making.

What do you need

• Detail-focused produces accurate structured and high-quality documentation.
• Strong written and verbal communication skills with the ability to translate complex information into clear concise outputs.
• Confident user of the Microsoft 365 suite particularly Excel (advanced functions such as lookups pivot tables and data validation) Teams SharePoint and PowerPoint.
• Experience producing structured documentation such as process maps requirement lists or scoping summaries.
• Comfortable learning and adapting to new tools systems and technologies quickly.
• Willing to travel within the UK for business requirements such as site visits or stakeholder workshops with occasional international travel if required for offshore project scoping.

• Proactive and self-motivated takes initiative drives progress independently and maintains momentum without close supervision.
• Analytical and inquisitive enjoys exploring data systems and technology to understand how things work and identify opportunities for improvement.
• Collaborative communicator builds positive working relationships listens actively and conveys information clearly across teams.
• Adaptable and resilient remains composed and solution-focused in a changing or fast-paced environment.
• Curious and tech-oriented shows genuine interest in emerging technologies digital trends and continuous learning.

Qualifications and Experience:

• A solid understanding of technology within a contact centre or operational environment including how systems and processes connect.
• A genuine interest in technology systems and innovation and how these can improve business efficiency and performance.
• Exposure to project delivery digital transformation or business improvement is advantageous but not essential.

About the company

The DDC Group is a renowned leader in data business process outsourcing and technology solutions providing clients across industries including banking and finance energy and utilities healthcare insurance shipping and logistics life sciences public sector and travel among others.

With 35 years of experience The DDC Group is committed to driving business outcomes through technology innovation efficiency and dedication to client success.

If this sounds like the right career move for you click apply to be our R&D Solution Analyst and add a covering letter stating how you feel you would be suitable for the role.

If you have any questions please email
or reach out to Kayleigh Robinson if you require any further detail on the role.

Required Experience:

Manager