Service Manager
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Job Location:
Harvey, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Group 1 Automotive is a fast-growing leader in automotive retail and we are looking to add qualified Service Manager to our team at Group 1 Toyota West Bank.
Key Responsibilities:
- Set and achieve departmental goals ensuring all performance and production objectives are met
- Promote a high level of customer satisfaction by ensuring every team member delivers courteous professional service
- Recruit train develop and motivate service staff while monitoring performance and providing ongoing coaching
- Maintain accurate daily sales productivity and performance records as required by dealership leadership
- Develop manage and monitor the service department budget reporting variances to dealership management
- Ensure the department meets all CSI and financial targets driving continuous improvement
- Build and maintain strong customer relationships to encourage repeat and referral business
- Resolve customer concerns promptly and professionally ensuring a positive service experience
- Develop and implement promotional service pricing to support business growth
- Ensure proper and safe repair techniques are consistently used by technicians
- Coordinate ongoing training to ensure staff can properly diagnose repair and service vehicles
- Stay current on new products model updates and technical changes impacting vehicle service
- Ensure all shop equipment is maintained safe and in proper working conditions
- Maintain compliance with all federal state and local regulations including OSHA hazardous waste disposal and other service-related requirements
- Perform additional duties as assigned by dealership management
Qualifications:
- Minimum of 5 years of automotive service management experience
- Proven salesdriven background with a strong focus on achieving performance goals
- High CSI results and a strong commitment to customer satisfaction
- Experience leading and managing a team of 10 employees (preferred)
- CDK experience strongly preferred
- Selfmotivated with the ability to work independently
- Professional appearance communication and work ethic
- Ability to thrive in a structured processdriven environment
- High school diploma or equivalent required
- Valid drivers license required
We offer:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training provided equipment and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured self-paced and paid training opportunities leading to manufacturer and Group 1 recognition
Group 1 Automotive a Fortune 250 company is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are aligned with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company visit . Apply today or reference a qualified friend.
*All applicants must pass pre-employment testing to include background checks MVR and drug testing to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
