Associate Service Leader Onsite Relationship Management 93167

New York Life has113General Offices throughout the country. The General Office is the companys first point of service for our agents and policyholders.

This position is a management training position for the role of General Office Operations training program is focused around both the operational aspects of the role as well as the leadership skills required to lead the Service Team in the General Office.

Role Description:

• Operational training will include procedural and compliance knowledge surrounding the administration of new business for our products including life insurance annuitieslong termcare mutual funds and disability also includes agent contracting and licensing processes and service functions for internal and external customers.

• Leadership training includes soft skill development staff performance management planning and organizing workflows and staff deployment staff hiring and trainingbudgetsand expense management.

• The training program will prepare the associate toparticipatein the management operations of the General Office by working closely with the field management team on important decisions that affect the General Office operation agent and policyholder service and staff development.

• The training program will prepare the associate to contribute to the development of agents by conducting training classes related to life applicationsinforceservice agent compensation and benefits.

• Following the structured development programapproximately 1-2years the individual will be eligible for appointment as Operations Manager in one of our General Office locations.

Qualifications:

• Bachelors degreerequired

• Minimum 2 years of customer service and/or call center experience preferred

• Must complete Series 99 (Operations Professional FINRA Exam) within 1 year

• Ability torelocateacross the United States within 12 to24 monthsupon completion of development program (required)

• Travel throughout the United States may berequiredas an Operations Manager Trainee to better develop skills in a variety of environments

• Customer-focused dedicated to and guided by a commitment to service excellence

• Accountable ethical good decision-making and problem-solving ability

• Ability to adapt to quick and constant change

• Strong written and verbal communication skills

Salary:

Competitive base salary plus bonus eligibility

Benefits:

Paid Vacation Health Care 401K match Pension Plan Tuition Assistance Student Loan Repayment Assistance Flexible Spending Accounts

Career Opportunities:

New York Life offers a variety of corporate opportunities within the Service Organization including management quality control training underwriting and claims.

Please note: This role requires FINRA licensed and/or FINRA AssociatedPersonpre-hire fingerprinting.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the that due to our mutuality weoperatein the best interests of our policy owners. We invite you to bring your talents to New York Life so we can continue to help families and businesses Be GoodAtLife. To learn more please visit LinkedIn ourNewsroomand the Careers pageof.