Sales Associate

WHO WE ARE

Arena Stage is the voice of American theater resident in our nations capital. Focused on American artists our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action.

WHAT WE VALUE

A work culture that values experimentation and collaboration.

Excellence in all aspects of our endeavor.

Diversity Equity Accessibility and Inclusion throughout the Organization and within our audience and the community.

Community Service through education and public engagement.

Lead effective partnerships and collaboration to serve artists and arts professionals.

WHAT YOULL DO

The Sales Associate is a sales-focused frontline role within Arena Stages Sales Office and is often one of the first points of connection between the organization and its audiences. This hourly position engages directly with patrons both on the phone and face-to-face and is ideal for someone who brings a welcoming professional presence enjoys solving problems in real time and thrives in a fast-paced goal-driven environment.

The Sales Associate drives sales of single tickets multi-ticket packages and add-ons while proactively identifying opportunities to invite donations and promote and sell Community Engagement programming. Supporting both inbound outbound and in-person sales efforts this role builds trust resolves patron needs and contributes directly to exceeding earned revenue goals. Experience in theater is welcomed but not required; strong sales instincts comfort with CRM systems and adaptability during live interactions are essential with Tessitura experience strongly valued.

RESPONSIBILITIES:

Sales & Revenue Generation

• Drive sales of single tickets multi-ticket packages and add-ons while proactively identifying opportunities to invite donations and promote and sell Community Engagement programming.
• Confidently upsell premium seating special experiences and ancillary offerings during phone and in-person sales conversations.
• Conduct outbound calls and follow-up outreach to generate incremental revenue and support targeted sales campaigns.
• Meet or exceed individual and team revenue and performance goals.

Patron Engagement & Problem Solving

• Serve as a welcoming knowledgeable and solutions-oriented point of contact for patrons and prospective buyers both on the phone and in person.
• Respond to questions concerns and purchasing barriers with confidence and professionalism resolving issues in real time whenever possible.
• Clearly communicate performance details pricing policies and offerings while guiding patrons toward purchase and engagement opportunities.
• Balance high-quality service with a results-driven revenue-focused sales approach.

Systems Data & Reporting

• Use Tessitura as the primary CRM and ticketing system to process orders update patron records and document sales and fundraising-related activity.
• Accurately track calls in-person interactions outreach and sales outcomes to support reporting and pipeline management.
• Maintain attention to detail while multitasking between live conversations and real-time data entry.

Team Collaboration

• Work closely with the Sales Manager and sales team to support departmental revenue and engagement goals.
• Collaborate with Marketing and Community Engagement teams to align sales efforts with campaigns initiatives and programming priorities.
• Participate in team meetings trainings and ongoing sales development.

Schedule & Working Conditions

• This is a fully in-office hourly position requiring extended periods of sitting standing and consistent computer and phone usage.
• Work schedules rotate and may include evenings and weekends particularly during peak sales periods and high-volume patron activity.
• The role operates in a fast-paced environment with frequent patron interaction and performance expectations.

Qualifications

• Experience working in a fast-paced goal-driven sales or revenue-focused environment.
• Strong verbal communication skills and comfort engaging with patrons both on the phone and face-to-face.
• Demonstrated ability to problem-solve in real time and adapt quickly to patron needs.
• Ability to multitask effectively while maintaining accuracy and professionalism.
• Proficiency with Microsoft Office applications and Google Workspace (Docs Sheets Gmail Calendar).
• Willingness to ask for the sale and contribute actively to revenue growth.

Strongly Valued

• Experience using Tessitura CRM and ticketing systems.
• Background in theater arts organizations or live entertainment environments.
• Experience working with performance metrics revenue goals and call tracking.

Skills & Attributes

• Warm welcoming demeanor with a strong customer- and sales-oriented mindset.
• Confident persuasive communicator with excellent listening skills.
• Organized detail-oriented and comfortable managing multiple priorities simultaneously.
• Motivated by goals collaboration and measurable outcomes.
• Adaptable and energized by live interaction and real-time problem solving.

The Washington Drama Society Inc. Arena Stage does not and shall not discriminate on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status in any of its activities or operations.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at

Required Experience:

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