Service Coordinator

Rotterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:

Rotterdam South Holland Netherlands

Job ID:

R0116619

Date Posted:

Company Name:

HITACHI ENERGY THE NETHERLANDS B.V.

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule:

Full time

Remote:

Job Description:

The Opportunity

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We are looking for an organized and customer-focused Service Coordinator to join our team in this pivotal role you will act as the central point of contact for service requests ensuring efficient planning resource coordination and proactive communication to deliver outstanding service experiences to our customers.

You will work closely with field technicians customers and internal teams to manage scheduling dispatching and administrative processes that support operational excellence. This position is ideal for a detail-oriented professional with strong organizational skills and a passion for customer service in a dynamic technical environment.

How Youll Make an Impact

Act as the first point of contact for incoming service requests inquiries and customer feedback via phone email and internal systems.
Provide timely and accurate updates on service status scheduling and solutions ensuring clear and professional communication.
Build and maintain strong customer relationships through courteous and proactive interactions.
Escalate complex issues to appropriate technical or managerial personnel when necessary.
Plan schedule and dispatch service technicians for preventive maintenance urgent repairs and on-site visits considering availability skills and location.
Optimize routes and schedules to maximize efficiency and minimize travel time.
Monitor technician progress and provide real-time updates to customers and internal stakeholders.
Maintain accurate service calendars and resource allocation systems including on-call duty rosters.
Process service orders prepare quotations and manage invoicing for service activities.
Maintain accurate records of service activities customer data and equipment details in CRM and ERP systems.
Prepare reports on service performance customer satisfaction and operational efficiency.
Order and track parts and materials required for service jobs.
Support the service team with general administrative tasks and ensure compliance with company policies safety regulations and quality standards.
Coordinate the Stand-by Service

Your Background

Bachelors degree in Business Administration Logistics or related field or equivalent practical experience.
Minimum of 23 years of experience in service coordination dispatching or customer service preferably in an industrial technical or energy-related environment.
Excellent communication skills in Dutch (fluent required) and good working knowledge of English; French is a plus.
Strong organizational and time management skills with the ability to prioritize multiple tasks effectively.
Experience with scheduling software CRM systems (e.g. Salesforce) and ERP systems (e.g. SAP).
Proficiency in Microsoft Office (Word Excel Outlook).
Problem-solving abilities and a proactive approach to challenges.
Customer-focused mindset with a commitment to delivering outstanding service.
Ability to work independently and collaboratively in a fast-paced environment.
Flexible and calm under pressure with strong interpersonal skills and a positive attitude.

More About Us

We offer a comprehensive range of benefits designed to support your well-being financial security and professional development. Depending on location and experience benefits may include:

Pension and insurance programs
Flexible working arrangements
Learning and development opportunities
Additional leave programs aligned with local policies (40 days for the Rotterdam location)

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience:

Location:Rotterdam South Holland NetherlandsJob ID: R0116619Date Posted:Company Name:HITACHI ENERGY THE NETHERLANDS B.V.Profession (Job Category):Communications & Corporate AffairsJob Schedule:Full timeRemote:NoJob Description:The OpportunityAt Hitachi Energy our purpose is advancing a sustainable e...