STO STN

1. Central Process Ownership & Governance

• Own end-to-end STO STN and RTV processes across all locations.

• Define implement and control SOPs SLAs and approval matrices.

• Ensure standardized execution across warehouses vendors and logistics partners.

2. STO / STN Operations Control

• Monitor inter-warehouse stock movements for accuracy and timeliness.

• Track creation dispatch receipt and closure of STO/STN transactions.

• Reconcile system vs physical inventory and resolve variances.

• Drive closure of pending aging or mismatch cases.

3. RTV Process Management

• Own end-to-end Return to Vendor (RTV) lifecycle:

• o RTV creation and approvals

• o Physical dispatch and vendor acknowledgment

• o GRN closure and financial reconciliation

• Coordinate with vendors warehouses logistics and finance teams for timely RTV

• closure.

• Track recoveries credits and write-offs related to RTV.

4. Loss Control & Exception Management

• Identify shortages damages transit losses and non-receipts.

• Drive root cause analysis and corrective/preventive actions.

• Escalate high-value or aging discrepancies to leadership.

5. Data MIS & Reporting

• Own centralized MIS and dashboards for:

• o STO/STN aging

• o RTV status and recoveries

• o Inventory variance and loss analysis

6. Prepare strong PowerPoint presentations for:

• o Weekly operational reviews of Monthly management reviews

• Audit and compliance discussions

7. Stakeholder Coordination

• Act as central SPOC for STO/STN/RTV processes.

• Drive regular follow-ups with:

• Warehouse teams

• Logistics & line-haul teams

• Vendors and courier partners

• Finance & audit teams

• Ensure timely closures and SLA adherence.

8. Audit Compliance & Process Improvement

• Support internal and external audits related to inventory movements.

• Ensure documentation approvals and compliance readiness.

• Identify automation and system enhancement opportunities.