Key Account Manager

Prague the Czech Republic

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are seeking a proactive Alliance and Corporate Sales Specialist to manage and grow merchant relationships guide onboarding and migrations coordinate terminal management and act as a trusted advisor for payment solutions. You will be the primary liaison between merchants and internal teams support contract and offer preparation and ensure smooth integration and deployment of terminals.

Day-to-Day Responsibilities

• Sales Support:
  • Manage existing merchant relationships to enhance customer satisfaction and retention.
  • Serve as the main point of contact between internal teams and merchants for inquiries related to payment solutions and terminal deployment.
  • Assistance in preparing offers and contractual documentation.
• Merchant Onboarding and Migration:
  • Guide merchants through the onboarding process ensuring all required documentation and compliance steps are met.
  • Facilitate the migration of merchants between payment platforms to minimize operational disruption.
  • Work closely with other teams to ensure the smooth integration and setup of payment terminals.
• Terminal Management:
  • Coordinate terminal exchanges and replacements including all necessary documentation.
  • Provide technical support to merchants regarding the use of payment terminals and associated platforms.
• Customer Relationship Management:
  • Proactively engage with merchants to understand their needs and identify upselling or cross-selling opportunities.
  • Act as a trusted advisor offering insights and recommendations to optimize merchants payment solutions.
  • Maintain precise and up-to-date records of merchant interactions and activities in company applications.
• Collaboration and Reporting:
  • Collaborate closely with sales teams to ensure a cohesive approach to merchant service.
  • Assist in generating reports and analyses to track merchant activities identifying areas for improvement

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion a can-do attitude and a hunger to learn and practice this means:

• Experience in sales support or customer service preferably within the payment and banking solutions industry
• Bachelors degree in Business or Marketing is an as advantage
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office suite
• Ability to work collaboratively across teams and manage multiple tasks efficiently
• Fluency in English and proficiency in Czech

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
• Work with inspiring colleagues and be empowered to learn grow and accelerate your career
• Additional vacation 25 vacation days 5 weeks of holiday per year and 3 long weekends per year (bridge days)
• Reimbursement of the first 3 days of sickness once a year up to 100%
• Hybrid work model and flexible working hours
• Meal allowance
• Cafeteria benefit plan 15.000 points/year
• Employers pension contribution up to 3% of gross monthly income (Valid after the probation period)
• Language courses
• Access to LinkedIn learning

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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