Account Manager (Client Success & Growth)
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
YuJa Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education K-12 government and healthcare YuJa enables organizations to meet evolving regulatory demands while delivering engaging secure and accessible digital experiences. Our platforms such as Lumina (video) Panorama (LMS accessibility) EqualGround (governance) and Verity (proctoring) are rigorously tested for compliance audited and secured.
For over a decade YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions but also a workplace where our people can thrive. We invest in our employees by fostering career growth continuous learning and opportunities for advancement. Our culture is rooted in collaboration inclusivity and belonging where every team members contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.Meet the YuJa family here and see what makes YuJa special!
About the Role
YuJa Inc. is looking for a proactive results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success client retention and revenue growth through strategic upselling and renewals. Youll serve as a trusted advisor to our clients ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.
About the Role
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Upsell specific product enhancements such as Add-ons or Widgets with additional relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends risks and opportunities integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products ensuring seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders ensuring transparency and alignment.
About You
- Bring 1-3 years of experience in client/customer support with a focus on building and maintaining professional relationships.
- Demonstrate strong sales skills with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- A proactive problem-solver with exceptional written and verbal communication skills.
- Confident in engaging with senior-level professionals and managing their needs.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Demonstrate excellent time management organizational skills and a curiosity-driven approach to learning.
- Competitive ambitious and eager to grow in a fast-paced environment.
- Detail-oriented and personable balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
Why youll love working here
YuJa is a multiple-time honoree on Forbes list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at $60000/year performance-based incentives and comprehensive benefits and engagement opportunities.
Comprehensive Benefits:
- Health vision and dental benefits 100% employer-paid
- Additional benefits include 401k gym subsidies and more
- Work-life balance including flexible work hours
- Paid sick days
Team Engagement:
- Fun activities and celebrations including Top Golf BBQs winery trips Halloween Costume Contests Holiday Dinner Party and more and more
- Office perks including company-provided snacks drinks and events
- Employee recognition programs such as gift cards and Employee of the Week rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders
Schedule
This is an office-based role with standard hours from Monday to Friday.
How to Apply
This job is exclusively directed towards candidates already in California USA. You may apply directly online via this site by submitting your resume.If any questions please send an email to
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
YuJa provides enterprise media solutions to leading universities, K12 districts, corporations, non-profits and government organizations.
