Network Maintenance Manager

Belfast - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

JOB TITLE: Network Maintenance Manager

JOB LOCATION: Field and office/home based

TERMS: Permanent

THE JOB

The Network Maintenance Manager is accountable for the end-to-end performance resilience and compliance of the live fibre network. This role owns reactive and planned maintenance delivery emergency response contractor performance commercial control and stakeholder coordination to ensure service continuity SLA compliance and cost recovery.

This is a hands-on leadership role not a desk job. You are expected to control incidents make decisions under pressure and hold suppliers to account.

WHAT WILL YOU BE DOING

Own the field delivery of reactive planned and preventative maintenance across the fibre network.
Ensure 24/7 incident response capability including out-of-hours escalation point of contact and major incident management.
Site management of all MSOs during working hours & escalatory POC ability outside of working hours
Management of all CSOs during working hours & escalatory POC ability outside of working hours
Ability to mobilise to GB as required
Minimise customer impact through effective fault triage prioritisation and restoration planning.
Maintain network availability in line with contractual SLAs and regulatory obligations.
Lead the response to third-party damage environmental incidents and infrastructure failures.
Working alongside the Repair Service Unit (RSU) for incident coordination root cause analysis and corrective actions.
Ensure contractor populates damage reports providing evidence capture and support commercial team in cost recovery.
Working alongside the Repair Service Unit (RSU) for repeat-fault analysis and implement permanent corrective measures.
Manage approved maintenance contractors against safety quality programme and commercial KPIs.
Ensure contractor compliance with RAMS NRSWA permits wayleaves and network standards.
Drive performance improvement through audits reviews and corrective action plans.
Support continuous improvement of maintenance suppliers.
Aid in the delivery of planned and preventative maintenance programmes.
Ensure accurate network records are maintained following maintenance activities.
Act as the primary interface with:
- ISPs and internal service teams
- Openreach (PIA matters)
- Local authorities utilities and private developers
Provide clear timely communication during incidents and planned works.
Deliver against operational budgets and maintenance cost controls.
Track and report on KPIs including SLA compliance MTTR repeat faults contractor performance and costs.
Ensure maintenance activities comply with H&S regulatory and company governance requirements.
Support audits investigations and continuous improvement initiatives.
Contribute to the evolution of the maintenance operating model as the network scales.
Complete site audit for health & safety quality and compliance.

WHAT WILL YOU BRING

Essential:

Proven experience managing live telecoms or utility networks.
Strong understanding of fibre network architecture and maintenance principles.
Demonstrable experience managing contractors and third-party suppliers.
Experience handling network incidents outages and damage recovery.
Strong stakeholder management and decision-making under pressure.
Knowledge of Openreach PIA processes and governance.
Willingness to work flexibly including on-call escalation when required.
Background in NRSWA wayleaves permits and statutory coordination.
Experience operating within strict SLAs and regulated environments.
Experience with GIS platforms (ESRI QGIS etc.).

Desirable:

Understanding of fibre splicing testing and optical performance.

At Fibrus we recognise the positive value of diversity promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job welcoming people of all backgrounds. We particularly encourage applications from women under-represented genders individuals with disabilities and under-represented ethnicities. Were happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references right to work criminal record history professional qualifications.

Fibrus and Viberoptix (our partner organisation) belong to the Infracapital group of companies and operate as Fibrus Networks Ltd Fibrus Networks GB Ltd and Viberoptix Ltd. We will retain your information for the purposes of recruitment for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information.

Required Experience:

Manager