IT Service Management Consultant
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Job Location:
Tlaquepaque - Mexico
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Description -
In the Operational Excellence organization we are seeking a motivated professional to become part of the IT Service Management (ITSM) & reporting this role you will identify improvements for the different ITSM processes such as Incident Change and Problem management set in place quality indicators participate in monthly reviews perform reporting activities and dashboards with PowerBI/PowerApps.
Appliesdevelopedsubject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.
Responsibilities
Foundational knowledge of the IT Service Management and ITIL Framework
Drive improvements and automation of ITSM processes such as Incident Change Release Problem Management.
Foster Root Cause mindset across the various organizations
Drive Service Management improvement and operational excellence initiatives with IT service providers.
Maintain and develop IT Service Management reports and dashboards
Collaborates with senior team members to nurture connections with key stakeholders in the business or function leveraging specialized business acumen to facilitate productive IT interactions.
Applies foundational principles and contributes proactively to projects through research and data analysis support providing regular updates on accomplishments and impediments.
Supports priority projects with direction maintaining relationships with internal stakeholders and sharing information via standardized reports.
Preferred Certifications
ITIL v3
ITIL 4
Knowledge & Skills
IT Service Management
Agile Methodology
Automation
Computer Science
Data Analysis
Process Improvement
Project Management
Systems Development Life Cycle
User Story
Workflow Management
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts own work and acts as a team member by providing information analysis and recommendations in support of team efforts.
Job -
Data & Information TechnologySchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
Contract
Key Skills
- Project Management Methodology
- Project / Program Management
- Change Management
- Order Management System
- Business Analysis
- Visio
- Data Management
- Project Management
- Metadata
- Management Consulting
- Data Analysis Skills
- Taxonomy
