Criminal Justice IS Spec 1 Applicant Services

RE-ADVERTISED

This is a sensitive government position.

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Please review the GBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal credit and drivers history checks polygraph examination fingerprinting and drug screening.

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The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.

DUTIES AND RESPONSIBILITIES

The Applicant Services team is responsible for all operations and functions associated with the non-criminal justice use of fingerprints and criminal history record information such as supporting public and private agencies that utilize the Georgia Applicant Processing Services (GAPS); billing and proper use of the service; processing fingerprint-based criminal history requests for international adoptions and immigration; performing quality control; and responding to emails from both the general public and public/private agencies.

Duties also include providing support to federal state and local non-criminal justice agencies and the general public relating to non-criminal justice information. Unit personnel process fingerprint submissions for employment and licensing purposes.

ESSENTIAL JOB FUNCTIONS:

Experience in Customer Support (Provide support to customers through calls received on helpdesk and respond to inquiry emails; Perform first level problem determination and provide accurate resolution; Deliver professional accurate and timely customer service; Provide information and guidance targeted to meet customer needs).

Ability to work independently and execute job responsibilities with minimal supervision

Ability to complete and follow self-paced instructions and trainings

PHYSICAL REQUIREMENTS:

The incumbent will occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. Occasionally light lifting/or moving boxes or supplies may be required.

WORK ENVIRONMENT:

This position requires the incumbent to work in an office setting which includes shared office space with other professionals.

NOTE: This position may require some travel and operating a state vehicle. A valid Georgia drivers license is required.

MINIMUM QUALIFICATIONS

High school diploma or GEDANDTwo (2)years of related experience.

PREFERRED QUALIFICATIONS:

Preference will be given to applicants that in addition to meeting the minimum qualifications possess one or more of the following:

• One (1) year of customer service experience within a criminal justice environment.
• One (1) year of working knowledge of the criminal history programs and an understanding of criminal history records.
• Completion of 90 quarter hours/45 semester hours from an accredited college or university.

The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.

• Due to the volume of applications we receive we are unable to provide information on application status by phone or by qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
• Foreign Education:Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the U.S. This evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent. Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline. For a listing of services that can perform this evaluation see the National Association of Credential Evaluation Services website at
• Due to budget constraints the GBI is unable to sponsor or take over sponsorship of an employment visa.
• Applicants must present a professional image during all phases of the GBI hiring process to include when interviewing either in-person or virtually. The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
• Please contact GBI Office of Human Resources at or if reasonable accommodation is needed in the application and/or interview process.

THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER