Serves as the first point of contact for day-to-day communications with designated clients follows up on correspondence will manage individual projects to supervise junior colleagues in the completion of projects. Works to strengthen and grow account relationships.
Develops an understanding of client businesses by conducting research may provide research on industry or other issues and prepares peer benchmarking studies for client and or team use.
Supports colleagues by managing day-to-day aspects for designated accounts and conducts ensuing account management tasks including: working with legal on contract development requests and gathering of information from carriers or colleagues participating on projects liaising between internal senior professionals and organizing meeting logistics to ensure customer satisfaction.
May lead meetings with clients and other Marsh colleagues in the performance of delivering consulting advice
Mitigates account concerns or issues encountered addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
Develops and maintains a fluency in the companys and carriers products colleagues and operations to enrich work performed and develop improved capabilities
Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.Required Experience:
Senior IC