Customer Enablement Specialist

Omaha, NE - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Workshop is looking for a Customer Success (CS) Enablement Specialist to support the effectiveness and efficiency of our Customer Success teams. Youll partner with customer-facing teams to develop and execute programs that create value for our customers and the teams that support them.

As CS Enablement Specialist youll be responsible for creating foundational programs to educate customers and support their usage and adoption of the Workshop platform. This will combine skills in content creation data analytics project prioritization and management. A background in working in a customer-facing role like account management or customer success is also valuable.

As a CS Enablement Specialist you will:

Build communications strategies to support user adoption of new and existing features
Inspire new ways to use Workshop through user guides and best practices and create customer-centric materials in a variety of mediums
Surface customer usage insights and trends to support proactive Customer Success engagement

Build and manage enablement channels including help docs video content and live training sessions

Improve reporting and visibility into customer usage engagement and adoption

To be successful in this position you will need:

Experience building one-to-many customer enablement or education programs
Strong content creation skills across written video and live formats
Comfort building processes and programs from scratch with a high level of ownership
The ability to prioritize work based on customer impact and expected ROI
Excellent communication skills with both internal teams and external customers
Experience analyzing and summarizing customer or product usage data
Bonus points if you have previous experience in a customer-facing role like Account Management or Customer Success

About Workshop

Workshop is a fast growing venture-backed startup based in Omaha Nebraska and were on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create send and measure multi-channel employee-centric campaigns.

Required Experience:

As a CS Enablement Specialist you will:

Build communications strategies to support user adoption of new and existing features
Inspire new ways to use Workshop through user guides and best practices and create customer-centric materials in a variety of mediums
Surface customer usage insights and trends to support proactive Customer Success engagement

Build and manage enablement channels including help docs video content and live training sessions

Improve reporting and visibility into customer usage engagement and adoption

To be successful in this position you will need:

Experience building one-to-many customer enablement or education programs
Strong content creation skills across written video and live formats
Comfort building processes and programs from scratch with a high level of ownership
The ability to prioritize work based on customer impact and expected ROI
Excellent communication skills with both internal teams and external customers
Experience analyzing and summarizing customer or product usage data
Bonus points if you have previous experience in a customer-facing role like Account Management or Customer Success

About Workshop

Required Experience: