Inside Sales Representative

As the Aerospace Inside Sales Representative you will actively manage the full customer order lifecycle and serve as the primary point of contact for customer inquiries. You will collaborate closely with internal teams to resolve issues support AOG requirements assist with accounts receivable challenges and drive order fulfillment.

In this role you will be based out of our Huntsville AL office and work a hybrid schedule 3 days in the office and 2 days work from home. You will report to the Customer Service Supervisor.

Key Responsibilities

• Process incoming purchase orders from customers and provide acknowledgement.

• Provide updates to customers on purchase order delivery progress.

• Participate in scheduled calls/meetings with customers to review open orders pending returns etc.

• Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner.

• Send Quotations and Dispositions to customers.

• Work with customers to resolve Returned Goods issues.

• Assist AR team to resolve customers issues that are blocking payments.

• Be the primary point of contact for customer inquiries about products order status or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers.

• Obtain and maintain Export Documentation.

• Maintain accurate and detailed records of customer complaints orders and interactions.

• Provide support for AOG (Aircraft on Ground) requirements. Carry AOG cellphone on a rotating basis (one-week intervals) to provide 24-hour support.

Qualifications

• Only U.S. Citizens Green Card holders and political asylees or refugees are eligible to apply.

• College Degree or 4years of customer service experience is required.

• Experience in a manufacturing environment preferred.

• Capable of managing stakeholders with significant influencing ability at all levels in the organization.

• Strong customer relationship management experience.

• Able to handle a high volume of emails and deal with a wide variety of customers.

#LI-Hybrid

About us:

Here at PPG we make it happen and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are One PPG to the world.

We trust our people every day in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.