IT Services Specialist (Part-Time)

Teal Communications Inc. (Teal) is a software company that offers a cloud-native Network Orchestration Service built to connect Physical AI & IoT devices to data networks globally. Tealisrecognized byDeloitte as the fastest growing technology companyinthe Pacific Northwestin 2025(also the fastest communications company in North America)and byInc. 5000 as one of the fastest growing private companies in theWashington State and the 9thfastest growing technology company in the United States.

About the Role

We areseekingapart-timeIT Services Specialistto support our growing workforce locally inKirkland WAand remotely across the globe. This role is ideal for someone early in their IT career who enjoys hands-on technical support strong customer service and contributing to scalable secure IT operations in a fast-growing environment.

This position will work2025 hours per weekand will collaborate closely with internal stakeholders and external vendors to ensure our employees have reliable secure and efficient candidate must be located in the Greater Seattle Metro and available to work in person at Teals offices in KirklandWAup to 20 hours per week.

Key Responsibilities

• Provide hands-on and remote technical support to internal employees serving as a first point of contact for IT issues and service requests.

• Support day-to-day IT operations including laptops mobile devices printers conference room technology network-connected equipment and building access systems.

• Administer user accounts permissions and access controls across company systems including employee onboarding and offboarding.

• Troubleshoot and resolve hardware software and connectivity issues across Windows and macOS environments.

• Identify escalate andassistin responding to phishing attempts malware and other security-related incidentsin accordance withcompany procedures.

• Maintainaccuratedocumentation of IT incidents service requests asset inventory and resolutions.

• Contribute to the development enhancement and maintenance ofIT policies standard operating procedures (SOPs) incident response and escalation processes.

• Assistwith continuous improvement initiatives including researching testing and recommending tools or process enhancements that improve employee experience and security posture.

Preferred Skills& Experience

• Bachelors degree in Computer Science Information Systems or a related field (or equivalent practical experience).

• Working knowledge ofWindows andMacOSoperating systems.

• Experience supportingMicrosoft Office 365 including Teams and SharePoint.

• Strong troubleshooting and problem-solving skills with the ability toidentifyroot causes and communicate solutions clearly.

• Customer-service mindset with the ability to support both technical and non-technical users.

• Basic understanding of IT security best practices access controls and device management.

• Ability to document processes and follow established procedures consistently.

• Ability to work independently manage priorities and coordinate support activities with minimal disruption to business operations.

Compensation

This is a part-time 1099 targeted pay range is $32.00/hr-37.00/hrbased on experience.

Teal is an equal opportunity employer and makes employment decisions on the basis of qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic under federal state or local law. If you requirean accommodationduring the job application process please notify the hiring manager.