Night Auditor
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Job Location:
Tucson, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson Arizona. Featuring scenic guest rooms exquisite dining options and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service we would love to consider you to join our team of extraordinary hospitality professionals.
Summary: The Night Auditor is responsible for facilitating the transition in daily operations from one day to the next. As such they assist in all closing and opening duties related to the front office as well as any guest needs that may arise.
Duties and Responsibilities
Greet guests upon arrival check them in and out as well as provide them with any information they need to enjoy their stay
Knows room locations types of rooms available and room rates as well as the activities and services of the property.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all EOD work has been performed by other departments
Respond to guest inquiries concerns and complaints as needed
Answer phones and place reservations
Run EOD computer functions so they are complete by the end of the shift
Prepare guest bills for next-day checkouts
Process reservation cards
Balance cash drawers
Thoroughly understands and adheres to proper credit check- cashing and cash handling policies and procedures.
Record receipts
Facilitate the deposit of guests valuables in hotel safe
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Qualifications Skills & Abilities:
Flexible availability with ability to work overnight
Previous experience in customer service or hospitality
Excellent communication and math skills
Ability to learn computer functions and other on-the-job skills
Exceptional customer service skills
Ability to work independently
EEOC Statement
Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation gender identity national origin age disability marital or veteran status genetic information or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest ...
