Warranty Manager

Delray Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Job Summary:

Kaufman Lynn Construction is seeking an experienced Warranty Manager to lead all post-construction warranty operations across our commercial project portfolio. This individual will report to our Director of Quality Control and will be responsible for overseeing the full warranty lifecyclefrom claim intake and investigation through repair coordination reporting and close-outwhile ensuring timely and professional service to our clients.

In addition to warranty matters this individual will have a direct role in all owner defect or deficiency claims. This role will share time between the office and the field and may also require quality assurance and quality control responsibilities when downtimes in warranty claims are experienced. The role requires strong construction knowledge organizational skill and the ability to work cross-functionally with project teams trade partners and leadership to deliver high-quality outcomes and continuous improvement in client satisfaction. The ideal candidate is a proactive solutions-driven professional who thrives in a fast-paced environment can work independently and takes ownership of company-wide warranty standards and procedures.

Key Responsibilities:

Serve as the primary point of contact and subject matter expert for all warranty-related matters across the company.
Manage day-to-day warranty activities for all completed commercial projects ensuring consistent processes for claim intake validation tracking and resolution.
Perform or coordinate site inspections to evaluate reported issues determine claim validity and identify root causes.
Schedule and oversee warranty repair work with subcontractors vendors and internal project teams to ensure timely completion and compliance with KL quality standards and contract terms.
Communicate with clients and building owners regarding warranty matters provide regular updates manage expectations and maintain a professional service-oriented approach.
Maintain accurate records of all warranty claims communications work orders and costs in project management or warranty-tracking software.
Analyze claim data to identify trends common issues and opportunities for improvement; generate regular reports and metrics for executive review.
Lead the creation and refinement of warranty procedures documentation standards and service protocols to ensure efficiency and quality consistency across all regions.
Work closely with project management quality assurance and field teams to share lessons learned address recurring issues and support preventive measures in future projects.
Attend and participate in pre-installation meetings and mock-up reviews on-site. Review lessons learned and best practices with Project Teams.
Assist project teams with first work inspections onsite.
Verify project team compliance with the BBB Program. Engage with project managers superintendents and project engineers to address quality related issues to ensure timely resolution.
Ensure that all warranty activities align with company policies project specifications safety regulations and building codes.
Travel to project sites throughout Southeast & Southwest Florida as needed to support investigations repairs or client meetings.
Collaborate with the Legal Department and Risk Management Department in reviewing and commenting on property turnover and post-turnover inspection reports.
Attend and summarize observations at post-turnover inspections.
Oversee and regularly document the progress of post-completion & warranty repairs.

Qualifications:

Minimum of 58 years in warranty coordination project close-out operations or post-construction management ideally within a commercial construction environment.
High school diploma or equivalent required; bachelors degree preferred (Construction Management Civil Engineering or related field).
Solid understanding of construction methods materials and systems with the ability to evaluate and resolve post-construction issues effectively.
Strong analytical skills with the ability to perform root-cause assessments and recommend effective corrective actions.
Excellent verbal and written communication skills to interact professionally with clients subcontractors and internal leadership.
Exceptional attention to detail and the ability to manage multiple priorities schedules and documentation simultaneously.
Proficiency in Microsoft Office Suite (Word Excel) required; experience with Procore or other construction management platforms preferred.
Demonstrated ability to manage client expectations deliver exceptional service and maintain strong relationships after project turnover.
Familiarity with construction safety standards; OSHA 30-Hour certification preferred.
Valid drivers license and ability to travel to project sites as required.

About Kaufman Lynn Construction

Who We Are:

Kaufman Lynn Construction is a full-service Top ENR commercial general contractor recognized as one of Floridas largest and fastest-growing builders. We deliver complex award-winning projects across the public and private sectors including multifamily education healthcare and civic work. As a 100% employee-owned ESOP company every associate has a direct stake in our success with a risk-free retirement benefit in addition to our 401(k) with company matching.

What We Offer:

Medical Dental Vision Life Insurance
HSA & FSA Accounts
401(k) with Company Matching
Employee Stock Ownership Plan
Paid Time Off
Holidays
Annual and Project Based Bonus Potential
Tuition Assistance
Paid Parental Leave
Employee Referral Bonus Program

What You Can Expect From Us:

Career Growth & Development: Mentorship training and clear advancement opportunities.
Hands-On Experience & Tools: Access to industry-leading construction technology and best practices.
Collaborative People-First Culture: High-accountability team-oriented environment where engagement matters.
Recognized Excellence: Named a Sun Sentinel Top Workplace for 8 years and one of Florida Trends Best Companies to Work For.
Competitive Compensation & Benefits: Supporting your long-term success and well-being.

Kaufman Lynn is an Equal Opportunity Employer including Disability/Vets

NO THIRD PARTY RECRUITERS OR AGENCIES

Required Experience:

Manager

DescriptionJob Summary:Kaufman Lynn Construction is seeking an experienced Warranty Manager to lead all post-construction warranty operations across our commercial project portfolio. This individual will report to our Director of Quality Control and will be responsible for overseeing the full warran...