Bilingual Customer Service Representative (Remote — FLGATXAZ)

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi were Oscar. Were hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location: Oscar is a blended work culture where everyone regardless of work type or location feels connected to their teammates our culture and our mission. #LI-Remote

This is a remote role. You must reside in Arizona Florida Georgia or Texas.

Pay Transparency: he set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

Develop a comprehensive understanding of the current processes procedures and tools associated with the Oscar business model.
Work with members brokers providers and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload maintaining service delivery productivity and quality expectations
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational regulatory and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

Must be bilingual in Spanish and English with full professional proficiency in reading writing and speaking.
1 years of experience in a high-volume or customer-focused setting.
1 years of healthcare experience
High school diploma or GED

Bonus points:

Strong quantitative or analytical skills focused on identifying or solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Full-time employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.

California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our .

Required Experience:

Unclear Seniority

Hi were Oscar. Were hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of...