Technical Operations

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

-

Job Description

Part of a professional team responsible for defining and coordinating the efforts of technicians. These technicians serve as a single point of contact for high-level customer service and technical support. The primary responsibility of this role is to establish policies procedures and programs that technicians will use to support our employees with their technology needs including desktop support IP phones and mobile devices. A strong knowledge of Windows 11 Mac OS G-Suite and ServiceNow is required. The ideal candidate should be an effective communicator who enjoys working in a team environment with a focus on customer support and user experience as the top priority.

Scope of Responsibilities / Expectations

• Responsible for defining maintaining and monitoring local and global processes policies and procedures. This includes defining the tools that will be used by the Technicians when and how they use them how the technicians interact and communicate with their users and identifying areas for improvement.

• Enterprise device management administration includes configuring the MSI selected tool to enforce MSI security policies and tracking of all assets ( laptops desktops etc). Requires expert knowledge of the tool and coding expertise.

• Delivering technician training. As Global processes are defined and documented will be required to provide technician training for new tools and procedures. This will be informal internal training presenting new processes to the technicians.

• Contractor coordination related to end-user services

• Provide support for multiple sites and multiple countries during escalations and scheduled events. For example when issues occur with any of the policies procedures or tools it is escalated to the technical operations team to determine the root cause resolve the issue and update the policy procedure or tool when required.

• Perform inventory management tasks

• Participate in automation and script development for repetitive activities

• Prepare statistical and data reports including usage trends and analysis

• Participate in continual improvement of ITIL processes through the development and implementation of supporting documentation and procedures.

• Prioritize critical issues and escalate issue(s) following defined processes.

• Assist with coordinating local E-waste processing

• Expand knowledge and learn new systems and procedures.

• Occasional network hands-on required for specific/predefined sites

• Occasional support of the local employee base with their technology needs including desktop support issues.

• Be a local representative of the MSI IT Guide program providing assistance to local resources for questions related to the common IT applications including but not limited to Google Suite Remote/VPN Connectivity and Chromebox services.

• Desired Background/Knowledge/Skills

• Excellent knowledge of PC and desktop hardware.

• Hands-on hardware troubleshooting experience.

• Technical knowledge of current protocols operating systems and standards.

• Experience supporting Windows 11 and Mac OS

• Android and IOS experience

• Able to read and understand technical manuals procedural documentation and OEM guides.

• Strong analytical and problem-solving skills

• Ability to communicate effectively with others both orally and in writing.

• ServiceNow Experience

Basic Requirements

• Education Work Experience Certifications and Basic Requirements

• Bachelors degree in Computer Science

• Fluent communication skills in English

• Prior technical experience 5 years of IT/Computer experience

• One or more of the following certifications: ACMT ( Apple) CompTIA A Certification Google IT Support Professional Microsoft MCSE.
  
  

  In return for your expertise well support you in this new challenge with coaching & development every step of the way. Also to reward your work youll get the following:

• Contract of Employment (UoP)

• Private medical coverage Multisport

• Life insurance (two annual incomes)

• Employee Stock Purchase Plan 15% discount for buying Motorolas Stock units

• Employee Pension Plan 35 % of the months salary gross which goes to the retirement account

• IP Tax Relief (up to 40%)

• Yearly salary increase (depends on individual performance)

• Yearly bonus (depends on company performance)

• Flexible working hours (usually the day starts between 7-10)

• 8 hours working day (30 minutes lunch break included).

• Hybrid work mode (one to two times from the KRK office per week)

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.