Senior Technical Account Manager Middle East

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Location: KAFD Riyadh

Hours of work: 40 hours per week

Education requirement: Degree or equivalent qualification/experience

Experience requirement: Minimum 5 years in SaaS Consulting or Technology environment

Benefits: Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.

Application start and end date: Starting day month for approx. 4-6 weeks.

The Opportunity

Adobe is transforming how the worlds leading brands engage with their customers. As more large enterprises invest in Adobe Experience Cloud solutions were looking for strategic and high-powered technical talent to join our fast-growing team in Riyadh and help our customers unlock the full potential of their digital strategies.

As a Technical Account Manager (TAM) youll be a trusted advisor to some of the Middle Easts most influential organisations. Youll build strategic relationships and deliver tailored technical services that keep Adobe solutions running at peak performance while driving adoption of new capabilities that deliver measurable business impact.

This role suits someone who thrives at the intersection of technology and strategy. Youll engage with interested parties from developers to senior executives navigating complex ecosystems prioritising initiatives and championing guidelines.

If youre passionate about accelerating transformation at scale and crafting the future of digital experiences in the Middle East this is your opportunity!

What youll Do

Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams managing expectations
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimise product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check-ins and participate in quarterly business reviews
Deliver proactive status updates deliverables and guidelines
Continually develop both technical and soft skills individually

What you need to succeed

Bachelors Degree in related field of the technical industry or equivalent experience
At least ten years of full-time experience in consultative development customer support and/or related role in marketing technology
Very strong written and verbal communication skills in English a must and Arabic language would be advantageous
Proven presentation skills and experience organising and leading high-profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Customer-facing experience in enterprise projects and in one or more of the following: Java SQL Javascript AngularJS JQuery CSS REST XML web-server technologies
Competency in Analytical Problem Solving Building Customer/Partner Relationships Confidence Cross-Functional Collaboration Impact and Influence Interpersonal Awareness Project Management Strategic Insight Product & Technology Expertise Value Selling
Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Analytics Audience Manager Campaign Commerce Experience Manager Experience Platform Marketo Target Workfront.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Manager

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...