Patient Care Coordinator

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail poly-chronic and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems we have elected to bring the care to the patient instead of trying to bring the patient to the care. WellBes Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home hospital skilled nursing facility assisted living palliative care and to end of life care. WellBes physician/advanced practicing clinician led geriatric care teams partner with the patients primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCAs are responsible for answering incoming and outgoing calls coordinating care with the rest of the medical team scheduling patient appointments specialist appointments and coordinating diagnostic tests being a community resource working to engage patients that currently are not engaged and contributing complete and accurate data in patients records. The successful candidate will employ critical thinking and decision making be comfortable with technology have flexibility and love working with patients and a collaborative interdisciplinary team. We offer a positive upbeat work environment where all medical personnel work together for the good of the patient.

SKILLS & COMPETENCIES

• Practices the WellBe mission: To help our patients lead healthier meaningful lives by delivering the most Complete Care.
• Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
• Acts as a community resource for the patient
• Conduct patient scheduling registration and eligibility verification
• Manage patient medical records as appropriate
• Answer phone calls and emails from patients make outcoming calls prioritize patient concerns as appropriate
• Answer patient non-clinical questions and explains the process
• Schedules/coordinates WellBe provider visits with patients tests specialist appoints social resources.
• Ensures all appropriate patient information is in the EMR
• Provide positive customer service and treat all patients and staff with respect
• Prioritizes urgent patient needs scheduling needs for Complete Care Assessment and efforts to engage the unengaged
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
• Support APC in ongoing panel management and quality of care efforts (e.g. HEDIS)
• Completes next day visit chart prep
• Utilize reporting to help providers track meet and exceed team goal
• Other tasks needed to accomplish teams objectives/goals

Job Requirements

Educational/ Experience Requirements:

• High school graduate or GED

License Certification Registration

• MA Certification-Preferred

Required Skills and Abilities:

• 2 years of experience working for a healthcare practice or hospital
• EMR documentation experience preferred
• High level of professionalism
• Strong critical thinking skills
• Strong customer centric focus/service skills
• Strong computer skills including Word Excel and PowerPoint
• Strong verbal written presentation and interpersonal communication skills

Supervisory Responsibility:N/A

Travel requirements: No travel is required

Work Conditions:Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended to drive to patient locations (ie. home hospital SNF etc). Fine motor skills/Visual acuity

Work Environment: Hybrid

Pay Range:

18-21/hr

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Pay Transparency Statement

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Safety-Sensitive Statement
This position has been designated as safety-sensitive. As such the employee must be able to perform job duties in a manner that ensures the safety of themselves coworkers patients and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing including substances that may impair judgment or motor function in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards the use of marijuanaincluding medical or recreational useis prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations where such laws do not conflict with safety requirements or federal regulations.

Drug Screening Requirement
As a condition of employment WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the companys Drug-Free Workplace Policy which includes random post-accident and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employees ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check as permitted by law. As a healthcare organization WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected status.

Americans with Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application interview or employment process please contact Human Resources at

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities duties and skills required. Management reserves the right to modify add or remove duties as necessary.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add modify change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.